topic Re: Heatlink dead in Nest Thermostats

Heatlink dead

dhanratty — Wed, 16 Nov 2022 16:49:28 GMT

Hi,

My heatlink has died, I see a good support system in UK through boxt. I am in Ireland, there is no support number, email etc. how can you remedy this please?

Re: Heatlink dead

RXShorty — Wed, 16 Nov 2022 17:26:25 GMT

Hi @dhanratty

You can contact Google Nest Support here.

Hope you are getting things resolved soon. 🙂

Re: Heatlink dead

george_t — Thu, 17 Nov 2022 10:33:01 GMT

HI @dhanratty. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Let's start with a few questions:

What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?

Re: Heatlink dead

DragosC — Sun, 20 Nov 2022 13:45:04 GMT

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.

Re: Heatlink dead

george_t — Wed, 23 Nov 2022 10:30:23 GMT

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.