topic Re: Headlink dead in Nest Thermostats

Headlink dead

Gayleevs — Sat, 12 Nov 2022 14:56:04 GMT

My heatlink is completely dead, can I just buy a heatlink or do I have to buy the complete set again?

Re: Headlink dead

AlexD — Mon, 14 Nov 2022 10:01:55 GMT

Thanks for reaching out to us here @Gayleevs . I would be happy to try and assist you. It is not available for purchase separately but we should be able to get things back on track hopefully.

If you have not already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it.

Re: Headlink dead

Gayleevs — Mon, 14 Nov 2022 12:11:36 GMT

Try hanks for responding to my message, I’ve since had an email to say it’s faulty & BOXT will be coming out tomorrow to replace it.

Re: Headlink dead

AlexD — Mon, 14 Nov 2022 12:16:40 GMT

That is great to hear. Make sure to let me know if anything else comes up. I'll check in later, or one of my colleagues will, to see if anything else comes up. It should all be ok but just to make sure.

Re: Headlink dead

george_t — Thu, 17 Nov 2022 12:34:28 GMT

Hi @Gayleevs. Just checking in, how's it going with the replacement? Is there anything else that I can help you with?

Re: Headlink dead

DragosC — Sun, 20 Nov 2022 14:15:52 GMT

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!