topic Re: Heat turning self back on in Nest Thermostats

Heat turning self back on

Annalia — Thu, 27 Oct 2022 04:10:27 GMT

My nest thermostat keeps turning heat back on when I have turned it off. I do not have schedules turned on. It just turns back on randomly heating to 90 degrees. This is when I have turned it off totally or just randomly increases heat setting to 90 if I do have it on.

Re: Heat turning self back on

CBFox — Thu, 27 Oct 2022 14:03:17 GMT

90! Yikes!

One possibility is that although you are not intending to run the Nest on a schedule, it may have a schedule in it already that it's following. Try looking at that in the Home app.

If you can't see (and change) the 90 there, you could try a Restart, or even a Reset, though with a Reset you have to start over entirely so it's not without risk. https://support.google.com/googlenest/answer/9247296?hl=en-GB&ref_topic=9361783

Re: Heat turning self back on

aatienza — Mon, 07 Nov 2022 22:10:48 GMT

Hey Annalia,

I'd like to jump in here and check if you've seen CBFox's response. Let us know if you need more help by replying to this thread.

Thanks,

Archie

Re: Heat turning self back on

EdwardT — Thu, 10 Nov 2022 23:46:08 GMT

Hi folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Heat turning self back on

Annalia — Sat, 12 Nov 2022 00:22:23 GMT

Still having the issue, it has been turning the heat on to 90 when we have the heat off and same thing it’s also turning on cooling to 50. I can’t get it to stop.

Re: Heat turning self back on

EdwardT — Mon, 14 Nov 2022 22:19:48 GMT

Hi Annalia,

Thanks for the response. I'm sorry to hear that you're still having the same issue. To isolate this, could you try checking the Nest Energy History on the Nest app? This would give us information on why it's changing the target temperature automatically. You can click on this link to learn more about this.

Thanks,

Edward

Re: Heat turning self back on

Jake — Wed, 16 Nov 2022 23:01:09 GMT

Hey there,

I wanted to check in and see if you managed to see Edward's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Heat turning self back on

EdwardT — Mon, 21 Nov 2022 23:37:35 GMT

Hi Annalia,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Heat turning self back on

Annalia — Tue, 22 Nov 2022 00:12:53 GMT

We are still experiencing this issue

Re: Heat turning self back on

EdwardT — Tue, 22 Nov 2022 00:49:29 GMT

Hi Annalia,

Thanks for the update. Were you able to check the Energy History? Please see the link that I posted before on this thread for reference.

Thanks,

Edward

Re: Heat turning self back on

EdwardT — Fri, 25 Nov 2022 00:38:35 GMT

Hi Annalia,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Heat turning self back on

Annalia — Fri, 25 Nov 2022 02:58:09 GMT

I did this what am I looking for though?

Re: Heat turning self back on

EdwardT — Fri, 25 Nov 2022 05:06:16 GMT

Hi Annalia,

Thanks for the response. The Energy History shows when the target temperature has been changed. When you tap on the temperature on the Energy History, it will show you information about that target temperature.

Thanks,

Edward

Re: Heat turning self back on

Annalia — Fri, 25 Nov 2022 05:15:49 GMT

I don’t see the info you’re talking about. I see bar graphs but no specific temperature or anything. Sometimes I turn off the system and it comes back on for no reason. Or I’ll have heat on and it turns up to 90 from whatever temp I had set and also happens when it’s turned off too. It turns on and sets to 90. Same thing with air turns on when I have it turned off or if I have it on it changes it to 50 from what temp I had it set for

Re: Heat turning self back on

EdwardT — Fri, 25 Nov 2022 22:55:32 GMT

Hi Annalia,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Heat turning self back on

Annalia — Sat, 26 Nov 2022 00:01:14 GMT

I filled it out correctly I think

Re: Heat turning self back on

EdwardT — Sat, 26 Nov 2022 02:49:23 GMT

Hi Annalia,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Edward