topic Re: "Problem Connecting to Cloud" not allowing thermostat to connect to Home in Nest Thermostats

"Problem Connecting to Cloud" not allowing thermostat to connect to Home

essmarazek — Wed, 23 Nov 2022 12:51:09 GMT

While setting up my Nest Thermostat, I reach a point where I'm being asked if I have any of theses devices already set up, which I don't. When I choose "No". I get a prompt to create a new Nest Network. When I choose create, I get an error "Problem Connecting to Cloud" and just can't proceed. Any help pls

Re: "Problem Connecting to Cloud" not allowing thermostat to connect to Home

Vinnyhartlove — Wed, 23 Nov 2022 13:01:46 GMT

I haven't had this problem! But whenever my system doesn't want to connect I have to make sure everything is connected properly and connected to my cell phone. Every so often I'll get a system error on my cell phone but within 5 minutes it reconnects with no issues and since I replaced the factory batteries in the sensors everything works perfectly fine. But every so often I have to when the power goes out for an extended period of time reset our jump start the Google nest thermostat hub so it can start pulling power from the home

Re: "Problem Connecting to Cloud" not allowing thermostat to connect to Home

essmarazek — Wed, 23 Nov 2022 13:11:18 GMT

Thanks, but the thing is it connects to my friends phone normally. So just worried it's related to iOS

Re: "Problem Connecting to Cloud" not allowing thermostat to connect to Home

RXShorty — Wed, 23 Nov 2022 13:34:44 GMT

Hi @essmarazek

There are some known issues with users that have the Apple Private Relay enabled on their iCloud.

Maybe worth disabling this feature? 😊

Re: "Problem Connecting to Cloud" not allowing thermostat to connect to Home

essmarazek — Wed, 23 Nov 2022 14:04:28 GMT

thanks @RXShorty, had it disabled already 😞

any other thing you can think of?

Re: "Problem Connecting to Cloud" not allowing thermostat to connect to Home

RXShorty — Wed, 23 Nov 2022 14:10:11 GMT

Hi @essmarazek

Do you have any kind of VPN enabled on your device?

Re: "Problem Connecting to Cloud" not allowing thermostat to connect to Home

essmarazek — Wed, 23 Nov 2022 14:18:54 GMT

Hi @RXShorty no as well

Re: "Problem Connecting to Cloud" not allowing thermostat to connect to Home

Markjosephp — Sat, 26 Nov 2022 19:05:00 GMT

Hello folks,

I wanted to stop by and see how I could help.

Thanks for assisting here, @Vinnyhartlove and @RXShorty

@essmarazek, I'm sorry to hear that you're having issues adding your Nest Thermostat to the Google Home app. Let's sort this out.

Ensure you’re not using a Google Suite or a Google Workspace email address to configure your Nest Thermostat.
Try rebooting your router and your phone for at least 2 minutes to refresh the connection.
Create a new home structure, then setup the device. Follow this guide on how to create structures.

Please let me know if that works.

Best regards,

Mark

Re: "Problem Connecting to Cloud" not allowing thermostat to connect to Home

Markjosephp — Tue, 29 Nov 2022 19:28:50 GMT

Hi essmarazek,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Thanks,

Mark

Re: "Problem Connecting to Cloud" not allowing thermostat to connect to Home

essmarazek — Wed, 30 Nov 2022 09:57:50 GMT

hi @Markjosephp,

the steps didn't make it work unfortunately.

Re: "Problem Connecting to Cloud" not allowing thermostat to connect to Home

Markjosephp — Wed, 30 Nov 2022 16:38:42 GMT

Hi there,

Thanks for getting back to us and for trying, @essmarazek. Let's give it another shot.

Going over these steps here might help:

Uninstall and re-install the Google Home app.
Try setting up the device again, and if the issue persists, try using a different mobile device.
Install the Google Home app and proceed with the setup.

Please let me know how it goes.

Best,

Mark

Re: "Problem Connecting to Cloud" not allowing thermostat to connect to Home

EmersonB — Sat, 03 Dec 2022 17:58:36 GMT

Hi everyone,

@essmarazek how's it going with your Nest Thermostat? Were you able to perform the steps that Mark shared above? if so, don't hesitate to give us an update.

I appreciate the help, Mark and RXShorty.

Regards,
Emerson

Re: "Problem Connecting to Cloud" not allowing thermostat to connect to Home

Markjosephp — Sun, 04 Dec 2022 22:15:05 GMT

Hello there,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Best,
Mark