topic Re: Energy history not showing in nest app in Nest Thermostats

Energy history not showing in nest app

Sus1 — Sat, 19 Nov 2022 20:10:25 GMT

My energy history is not showing in my nest app. Is there a way to rectify this? It’s showing on the thermostat but not my app. It’s a new thermostat that’s been installed for just over a week.

Re: Energy history not showing in nest app

Ballcocks — Sun, 20 Nov 2022 10:20:13 GMT

Same problem here. I checked on my iPad and this was reporting energy use from July on one thermostat and February on the other!
I removed the stats from the app and re added them. They now show the correct month but no usage on one. A long standing bug unfortunately.

Re: Energy history not showing in nest app

EdwardT — Thu, 24 Nov 2022 02:31:02 GMT

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having issues with viewing the Energy History. To isolate the issue, could you try clearing the cache of the app?

Let us know how it goes.

Thanks,

Edward

Re: Energy history not showing in nest app

Ballcocks — Thu, 24 Nov 2022 07:49:51 GMT

It’s not a problem with the app. If you go to home.nest.com the same problem exists there.

Re: Energy history not showing in nest app

EdwardT — Fri, 25 Nov 2022 03:55:35 GMT

Hi Ballcocks,

Thanks for the response. To isolate the issue, could you try tapping on the day and check if it would show the detailed usage?

Thanks,

Edward

Re: Energy history not showing in nest app

Ballcocks — Fri, 25 Nov 2022 05:14:34 GMT

Yes when I tap on the day it shows the detailed usage. Even though I says “No usage”

Re: Energy history not showing in nest app

EdwardT — Thu, 01 Dec 2022 22:33:41 GMT

Hi Ballcocks,

Thanks for the response. We'd love to know more about this. Could you share a photo of the Energy History on your app?

Thanks,

Edward

Re: Energy history not showing in nest app

Ballcocks — Fri, 02 Dec 2022 08:57:11 GMT

https://share.icloud.com/photos/0d29504yyPb6_3e5H05W7AP4g

https://share.icloud.com/photos/07flmIfQfVyJuffozR_bci5Hg

photos show no usage but when you click on them shows the usage.

same on home.nest.com as well

Re: Energy history not showing in nest app

EdwardT — Sat, 03 Dec 2022 02:33:01 GMT

Hi Ballcocks,

Thanks for the screenshots. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Energy history not showing in nest app

EdwardT — Tue, 06 Dec 2022 00:32:34 GMT

Hi Ballcocks,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Edward