topic Re: Nest thermostat gave wrong code in Nest Thermostats

Nest thermostat gave wrong code

BramH — Wed, 16 Nov 2022 22:43:25 GMT

Hi, we're trying to connect our nest thermostat to the app. However, the code that we entered is not valid according to the app. We tried several times but the app kept on rejecting the code. Any suggestion how to solve this problem?

Re: Nest thermostat gave wrong code

MplsCustomer — Thu, 17 Nov 2022 00:50:52 GMT

@BramH

Which app are you trying to use to install your thermostat? The Nest Thermostat E and Nest Learning Thermostat get installed in the Google Nest app (and then automatically appear in the Google Home app) while the Nest Thermostat gets installed in the Google Home app and does NOT appear in the Google Nest app.

https://support.google.com/googlenest/answer/9274936?hl=en

Re: Nest thermostat gave wrong code

BramH — Sat, 19 Nov 2022 08:29:45 GMT

Hi, it is the nest app. Our thermostat is the learning one.

Re: Nest thermostat gave wrong code

MplsCustomer — Sat, 19 Nov 2022 15:03:25 GMT

@BramH

Perhaps you need to try contacting Support: https://support.google.com/googlenest/gethelp

Re: Nest thermostat gave wrong code

Jhonleanmel — Sun, 20 Nov 2022 20:01:10 GMT

Hey folks,

We appreciate your help here, @MplsCustomer.
@BramH, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: Nest thermostat gave wrong code

Jhonleanmel — Wed, 23 Nov 2022 20:28:32 GMT

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

Re: Nest thermostat gave wrong code

BramH — Thu, 24 Nov 2022 07:54:28 GMT

hi Mel, thank you. We talked to the help center which was great. Unfortunately, it is not solved yet. I've sent some photos to provide more information. So, to be continued...

Re: Nest thermostat gave wrong code

Markjosephp — Thu, 24 Nov 2022 20:01:20 GMT

Hi folks,

I wanted to stop by and see how I could help.

Thanks for assisting, Mel.

@BramH, i'm sorry if you have to go through this. We'd like you to have a better experience — let's sort this out.

Going over the steps here might help:

On your thermostat. Go to Settings > Reset > Account Connection > Reset.
1. This will remove the thermostat from the account and Wi-Fi network.
After rebooting. Reconnect your thermostat to your Wi-Fi network.
Once connected. Go to the Nest App option in its settings and generate another code or scan the QR code.
Continue by adding it to the Nest app on your phone.

Please let us know if that works.

Best regards,

Mark

Re: Nest thermostat gave wrong code

BramH — Fri, 25 Nov 2022 08:48:52 GMT

Thank you! But we have done that several times but it didn't work out.

We got an information from the service centre that we have to have the old in-log code from the previous owner (who is sadly passed away already).

We've decided to buy a new thermostat device.

Thank you all for your help.

Best,

Bram

Re: Nest thermostat gave wrong code

Markjosephp — Fri, 25 Nov 2022 17:21:30 GMT

Hello BramH,

I'm sorry to hear the issue still persists, and I appreciate that you've tried finding a fix.

We'd like to take a look into this and hope we can still make it up to you. Please fill out this form and let me know once you're done.

Thanks,

Mark

Re: Nest thermostat gave wrong code

Markjosephp — Mon, 28 Nov 2022 17:50:38 GMT

Hi there,

It's me again. How's it going? Were you able to fill out the form? Let us know so we can assist you right away.

Best,

Mark

Re: Nest thermostat gave wrong code

Markjosephp — Wed, 30 Nov 2022 19:11:01 GMT

Hi BramH,

I'm just checking in to make sure that you've seen my response. Please let us know if you were able to fill out the form.

Thanks,

Mark

Re: Nest thermostat gave wrong code

Markjosephp — Sun, 04 Dec 2022 21:23:15 GMT

Hello BramH,

One last check to see if you completed the form, as we will be locking this thread in 24 hours.

Best,
Mark