topic Re: New Wi-Fi, AC coming on with heat in Nest Thermostats

New Wi-Fi, AC coming on with heat

BMJ23 — Sun, 20 Nov 2022 01:21:24 GMT

We updated our Wi-Fi today and had to restart our thermostat which had been working as expected for well over a year but now the AC kicks on with the heat even though we select that we do not have a heat pump! Please help! Cold AF in Wisconsin!

Re: New Wi-Fi, AC coming on with heat

Jhonleanmel — Wed, 23 Nov 2022 22:18:46 GMT

Hi BMJ23,

Thanks for reaching out.

I'd love to know more about this. Could you share a photo of your current thermostat's wiring?

Thanks,
Mel

Re: New Wi-Fi, AC coming on with heat

Markjosephp — Sat, 26 Nov 2022 22:26:02 GMT

Hi folks,

Thanks for assisting, Mel.

@BMJ23, checking back in — how's it going? Still need our help? Let us know so we can assist you right away.

Thanks,

Mark

Re: New Wi-Fi, AC coming on with heat

Jake — Mon, 28 Nov 2022 18:54:20 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake