topic Re: Energy history not showing in app. in Nest Thermostats

Energy history not showing in app.

Tomgoshia — Tue, 12 Oct 2021 19:29:01 GMT

History is on the thermostat but not transferring to the app. When is this being fixed?

Re: Energy history not showing in app.

Jake — Wed, 10 Nov 2021 20:15:33 GMT

Hey Tomgoshia,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Energy history not showing in app.

Tomgoshia — Thu, 11 Nov 2021 10:35:35 GMT

Still not working as shown below… any tips?

Re: Energy history not showing in app.

Jrliszt — Mon, 15 Nov 2021 16:50:27 GMT

As of today (Nov 15) I have been having the same issue. Is it a Nest app problem? I assume it’s not a settings problem because I have modified any app settings.

Re: Energy history not showing in app.

Jrliszt — Mon, 15 Nov 2021 16:54:08 GMT

Should read… have not modified app settings

Re: Energy history not showing in app.

TM78 — Thu, 02 Dec 2021 20:09:36 GMT

energy history not showing on app.. any ideas of how to fix.. or is this a problem at google side

Re: Energy history not showing in app.

07divesign — Sat, 11 Dec 2021 03:41:28 GMT

I am also having this problem. Showing usage on the thermostat but nothing in the app for over two weeks. I have restarted, updated software, to no avail.

Re: Energy history not showing in app.

07divesign — Sat, 11 Dec 2021 03:43:22 GMT

Hi Jake,

It seems quite a few of us below are still having this issue. Any global fixes?

Re: Energy history not showing in app.

peter57m — Mon, 27 Dec 2021 12:30:04 GMT

I am having the same problem as the OP.

No summary is showing in the app but details are there if you click on any individual day. As is the case with the OP the summary is showing on the thermostat.

The summary for 17 December is showing but every day after that shows No usage, but click on the day and it shows.

Do Nest look at this site???

Re: Energy history not showing in app.

peter57m — Sun, 02 Jan 2022 16:42:19 GMT

ping

Re: Energy history not showing in app.

Daveaga — Wed, 05 Jan 2022 14:33:49 GMT

It is now January 5th 2022 and it seems like we are being ignored on this issue for months now?!! I’m trying very hard not to rip my Unsmart nest thermostat out of my wall, toss in the trash and go with another brand. Why is it taking so long for Google nest to roll out some type of firmware release or to simply revert back the damage they’ve done to our thermostat.
I’m also having troubles with my nest thermostats constantly going offline on the nest app and this problem started just about the same time my energy history disappeared!?! CAN SOMEONE AT GOOGLE NEST PLEASE DO SOMETHING ABOUT THESE ISSUES!!!!!!!!

Re: Energy history not showing in app.

DucatiDave — Tue, 11 Jan 2022 14:49:40 GMT

I have exactly the same problem. It was working up until the middle of December, now it only works on the odd day here or there. Might try a warranty call as it was only bought in October and isn't delivering what was promised.

Re: Energy history not showing in app.

Grinham — Thu, 13 Jan 2022 11:45:51 GMT

The history is working on the thermostats but not transferring to my phone. What is the fix?

Re: Energy history not showing in app.

peter57m — Fri, 21 Jan 2022 19:52:29 GMT

Well the summary having stopped on 18 December 2021 started showing again in the app 14 January.

The only thing I did was to switch it onto my 5g WiFi signal. The summary showed in part the next day, in full the following day but lost again the day after. The thermostat is probably at the extreme range for 5g signal so I switched it back to the 2.4g signal which has greater range.
So far its been working normally again.
Was this what fixed it? I don’t really know. Or was it something Google/Nest did? Who knows.
But if you have a dual band WiFi it may be worth a try.

Re: Energy history not showing in app.

Sirxnad — Mon, 24 Jan 2022 12:21:56 GMT

I have two thermostats. One works fine and the other doesn't show history.

Recently changed router and problem not resolved.

Any updates Google?

Re: Energy history not showing in app.

DucatiDave — Tue, 25 Jan 2022 08:53:42 GMT

My reports started working again on the 17th Jan with no input from me. I haven't changed anything to do with my router or my best account, but magically it has started working all on its own. I would hazard a guess that the issue isn't with the user.

Re: Energy history not showing in app.

Bochto — Sun, 30 Jan 2022 08:32:55 GMT

Have same problem as all of you. Data resides on Thermostat but not passed on to the app.
purchased in October had an issue with WiFi not connecting. Google replaced. Just installed refurb. It’s been a few days and now I have no history data . Should have stayed with my Honeywell old fashioned rotating Thermo Dial

Re: Energy history not showing in app.

Orbit2020 — Sat, 05 Feb 2022 14:27:16 GMT

I have 2 thermostats, one shows the history, the other does not, done all the things like reset/ app update etc, but no help. One just does not show the history in the App. (it shows in the device).

Re: Energy history not showing in app.

USandTHEM5150 — Wed, 09 Feb 2022 01:55:14 GMT

I’m on the phone with Google Nest support about this issue. They are completely clueless and can’t figure out the fix for this issue. After he kept asking a supervisor, and telling me to sign out of app, reset Nest, etc. I just gave up. I figure it’s a Google Nest app problem and I’ll throw it in the garbage and get an old fashioned “DUMB” thermostat.

Re: Energy history not showing in app.

PhilNI — Thu, 17 Feb 2022 16:58:19 GMT

Not good enough Google Nest simply ignoring everyone with YOUR faulty product especially at a time when energy prices are rising customers need to monitor usage. Please respond