topic Re: Thermostat - Repeatedly "Please attach the display to its base" in Nest Thermostats

Thermostat - Repeatedly "Please attach the display to its base"

tenaylor — Mon, 14 Nov 2022 21:32:10 GMT

New unit, was working well for a month. Then started saying "Please attach the display to its base." When I take it off and reattach it then says its restarting, shows the google G, then after a few minutes goes back to "Please attach the display to its base." I've tried all trouble shooting. I've charged it with a usb cable. Nothing works. Any thoughts or help? Thanks.

Re: Thermostat - Repeatedly "Please attach the display to its base"

MplsCustomer — Mon, 14 Nov 2022 23:00:05 GMT

@tenaylor

You could try contacting Support starting with this link to see if it needs to be replaced; perhaps the base or the thermostat is defective:

https://support.google.com/googlenest/gethelp

Re: Thermostat - Repeatedly "Please attach the display to its base"

aatienza — Mon, 21 Nov 2022 22:31:35 GMT

Hey folks,

tenaylor, I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What type of Nest thermostat do you have? When did you install the thermostat? What troubleshooting steps have you tried to fix this so we can skip those steps? Also, what country are you located in?

I appreciate the help, MplsCustomer.

Thanks,

Archie

Re: Thermostat - Repeatedly "Please attach the display to its base"

EdwardT — Thu, 24 Nov 2022 22:48:58 GMT

Hi tenaylor,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Thermostat - Repeatedly "Please attach the display to its base"

EdwardT — Wed, 30 Nov 2022 23:54:49 GMT

Hi tenaylor,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward