topic Re: App not talking to thermostat issue in Nest Thermostats

App not talking to thermostat issue

Andy17 — Wed, 23 Nov 2022 20:15:21 GMT

my app is not talking to thermostat.

I’ve restarted device , Wi-Fi hub even re-download app from App Store , nothing.

thermostat is connected to Wi-Fi hub but nothing on app .

can anyone help please.

Re: App not talking to thermostat issue

Sofia_ — Wed, 23 Nov 2022 21:12:24 GMT

Hi, I've had the same issue - my thermostat is connected to the WiFi, all fine. It keeps showing as offline on my phone so I can't control it from the phone. If I play with the thermostat it reconnects to the app..

So far I've done a reset on the device, reinstalled the device on the app, no luck..

Mine is a Nest learning thermostat..

Re: App not talking to thermostat issue

dawnhankey — Thu, 24 Nov 2022 04:49:20 GMT

I’m a first time installer and when I turned my power back on to get the device into Google home it says it doesn’t recognize a device. I restarted and turned off evrything. Not t sure what to do.

Re: App not talking to thermostat issue

Markjosephp — Fri, 02 Dec 2022 17:44:12 GMT

Hello everyone,

I'm sorry for the trouble this may have caused — let's see what's going on.

@Andy17 and @Sofia_, I found a helpful article with some troubleshooting steps for when your thermostats are showing "offline" in the Nest app. Please let me know if that helps or if the issue still persists.

@dawnhankey, It appears that you're having issues adding your Nest Thermostat to the Google Home app. To avoid confusion on this thread about thermostats going offline, please create a new post so we can better assist you.

Best regards,

Mark

Re: App not talking to thermostat issue

Markjosephp — Tue, 06 Dec 2022 16:54:04 GMT

Hello folks,

I'm checking back in — how's it going? Do you still need our assistance with your thermostats that went offline? Let us know so we can assist you right away.

Regards,

Mark

Re: App not talking to thermostat issue

Jhonleanmel — Wed, 07 Dec 2022 17:12:22 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

Re: App not talking to thermostat issue

Sofia_ — Wed, 07 Dec 2022 18:28:40 GMT

Hi, sorry for slow reply

It appears to have fixed itself... not sure how, but now seems to be working...

Thanks for your help!

Re: App not talking to thermostat issue

Jhonleanmel — Wed, 07 Dec 2022 18:35:33 GMT

Hey there,

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Best,
Mel