topic Re: Nest Sensor unable to add to account in Nest Thermostats

Nest Sensor unable to add to account

thesoftest — Mon, 28 Nov 2022 19:25:58 GMT

Hi,

recently reset my nest thermostat. Once it was reconnected to my wifi and working through the app I have been unable to add the 3 temp sensor back.

They all have new batteries. I have removed the batteries for over 1 hour. I have restarted the thermostat and tried nearly everything I can find on this support forum.

How can I manually add these back. I’ve never had any issue with them previously. Nothing else has changed. The reason for the reset was I removed a house from the app, and I accidentally removed the wrong house. I’ve successfully added the thermostat back, but again the sensor won’t connect.

The error I get says ‘we’re having trouble communicating to the nest service..’ after scanning the QR code.

Thanks!

Re: Nest Sensor unable to add to account

lojo4 — Tue, 29 Nov 2022 02:44:10 GMT

I have the same issue today

Re: Nest Sensor unable to add to account

thesoftest — Tue, 29 Nov 2022 03:53:00 GMT

So I was online with a couple of techs to sort it out. They walked me through the same steps like a million times. Nothing would work.

A few hours later I checked the voltage on my nest (settings/technical data, from the app). When they couldn’t connect it was at 3.78v. I saw somewhere they will only connect when it’s 3.8v and above. This seems to be the case.

My voltage was above or at 3.8 and they paired with no issue. I would suggest keeping an eye on that number and trying when it’s sufficient.

Hope this helps!

Re: Nest Sensor unable to add to account

Jhonleanmel — Fri, 02 Dec 2022 17:53:06 GMT

Hey there,

@thesoftest, awesome — glad to hear that your issue is fixed.

@lojo4, could you check if you have the same power readings suggested above?

Best,
Mel

Re: Nest Sensor unable to add to account

lojo4 — Fri, 02 Dec 2022 18:52:30 GMT

I don’t know about the power readings, but mine worked when I tried the next day

Re: Nest Sensor unable to add to account

Jhonleanmel — Sat, 03 Dec 2022 01:06:35 GMT

Hi lojo4,

Thanks for getting back to us. Keep monitoring your devices for now. Let us know if it happens again.

Best,

Mel

Re: Nest Sensor unable to add to account

Jhonleanmel — Tue, 06 Dec 2022 01:22:50 GMT

Hey lojo4,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

Re: Nest Sensor unable to add to account

Jhonleanmel — Wed, 07 Dec 2022 01:54:28 GMT

Hi lojo4,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

Re: Nest Sensor unable to add to account

lojo4 — Wed, 07 Dec 2022 02:01:58 GMT

No questions, it's still working

Re: Nest Sensor unable to add to account

EdwardT — Wed, 07 Dec 2022 02:35:27 GMT

Hi lojo4,

Thanks for the update. I'm glad to hear that it's still working. We will be locking this thread now. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward