topic Re: 3rd Gen Heat Link - no lights in Nest Thermostats

3rd Gen Heat Link - no lights

Butch10 — Thu, 21 Oct 2021 17:54:53 GMT

Hi,

I have had my Nest 3rd Gen since Jan 2020 (from Amazon) and the heat link has just failed.
there is voltage present at the heat link but no lights and no connection from the thermostat to the heat link.
How do I go about getting it replaced???

Considering a switch over to Hive…

Re: 3rd Gen Heat Link - no lights

FrascoHurtado — Thu, 21 Oct 2021 18:34:33 GMT

I have exactly the same problem. Suddenly my heat link failed. No lights and no response when pressing the button. I purchased it in November 2019 (from Amazon too) and it has been working since December 2019. It seems to be a common issue, as there are tons of posts talking about it. Any clue on how to get a new one from Google (still under warranty) will be welcomed.

Re: 3rd Gen Heat Link - no lights

OJ — Thu, 21 Oct 2021 19:11:38 GMT

Same issue. My 3rd Gen Heat link failed this morning and is completely unresponsive. I have no heating or hot water. Any advice on how to fix / replace quickly would be welcome.

Re: 3rd Gen Heat Link - no lights

Frustratedddd — Fri, 22 Oct 2021 09:44:07 GMT

The first thing I would do is contact Amazon, as they are the retailer you purchased the item from. They are the first in line for the faulty item.

Secondly, as I have listed so many times ring Nest.

Re: 3rd Gen Heat Link - no lights

Frustratedddd — Fri, 22 Oct 2021 09:45:53 GMT

Same as above.......

Re: 3rd Gen Heat Link - no lights

Frustratedddd — Sat, 23 Oct 2021 11:43:48 GMT

I am setting myself a challenge to see how quick I can get my heating back up and running, due to a faulty Heat Link with no lights.

My fault is, No lights on the heat link, power to the heat link, installed 2019 by a plumber, no power cuts, and no work has been done in the property.

Let us see who has the heating up and running first. I will go down the avenue I have stated so many times on here, by direct contact. You 3 above see what happens on this forum.

I will start at Friday 22nd @ 11.20am

By the way I have done this several times, I am just proving waiting for answers on here is pointless.

Re: 3rd Gen Heat Link - no lights

Frustratedddd — Fri, 22 Oct 2021 11:38:22 GMT

The first update on my progress... Friday 22nd Oct - 12.35

Contacted as stated at the time, just received the confirmation of the replacement at 12.29.

Today is Friday, not good for the weekend postage as you will be aware, so I would think I am looking at the replacement arriving on Monday/Tuesday

How are you 3 getting on?

Re: 3rd Gen Heat Link - no lights

AlexD — Fri, 22 Oct 2021 11:58:25 GMT

Hi @Butch10 , @FrascoHurtado , @OJ . I am sorry to hear you are facing difficulties with your thermostat devices.

Make sure to check all breakers and switches if you have not already, to make sure nothing has tripped. Also check the boiler as it can have a separate switch on it. Confirm the boiler has power, it should have a status LED or display that turns on.

If you checked and the power looks good try and power cycle the Heat Link next, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and turn it back on. See if it has any reaction after if you press the button on it.

Hi @Frustratedddd , I am happy to hear you already managed to get in touch to get things back on track. If there is anything that I can assist with, make sure to let me know.

Best regards,

AlexD

Re: 3rd Gen Heat Link - no lights

Frustratedddd — Fri, 22 Oct 2021 16:32:39 GMT

The second update on my progress... Friday 22nd Oct - 15.51

Friday afternoon, and the replacement has been shipped.

You 3 still getting on OK, or still waiting for a reply for the muppets on here?

Re: 3rd Gen Heat Link - no lights

Butch10 — Fri, 22 Oct 2021 16:45:16 GMT

I have just run the heating cables (2 & 3) through a switch external to the heat link - linking them together would give permanent heating, the switch allows me to choose when it’s on or off.

I contacted Google and they are sending me a replacement heat link, this will get me though until it arrives

Re: 3rd Gen Heat Link - no lights

Butch10 — Fri, 22 Oct 2021 16:46:15 GMT

I have just run the heating cables (2 & 3) through a switch external to the heat link - linking them together would give permanent heating, the switch allows me to choose when it’s on or off.

I contacted Google and they are sending me a replacement heat link, this will get me though until it arrives

Re: 3rd Gen Heat Link - no lights

Frustratedddd — Fri, 22 Oct 2021 16:50:22 GMT

Ah at last, contacting direct gets results.

Remember by connecting 2-3 together will give heating, but not tempreture control. Keep an eye on the room temp, as you have to do that manual now. Sucking eggs and all that!!

Re: 3rd Gen Heat Link - no lights

Butch10 — Fri, 22 Oct 2021 16:51:41 GMT

I am aware but appreciate the heads up 👍🏻

Re: 3rd Gen Heat Link - no lights

Frustratedddd — Fri, 22 Oct 2021 16:54:32 GMT

Great you are aware, but can you imagine the people that are not, and will be sitting at home watching the TV in their undies!!!!!😂

Re: 3rd Gen Heat Link - no lights

Butch10 — Fri, 22 Oct 2021 16:56:37 GMT

The Mrs would definitely do exactly that 😂 - hence the installation of the external switch to make it even easier…!!

Re: 3rd Gen Heat Link - no lights

Frustratedddd — Sat, 23 Oct 2021 11:41:42 GMT

Third update on my progress... Saturday 23rd Oct - 12.35

Confirmation of the replacement Heat Link coming Monday 25th Oct.

You other 2, FrascoHurtado and OJ still getting on OK, or still waiting for a reply from AlexD?🤣🤣🤣🤣

Re: 3rd Gen Heat Link - no lights

Butch10 — Sat, 23 Oct 2021 12:25:56 GMT

Mine has somehow arrived today so my temporary fix was much more temporary than I had imagined!!
Now comes the fun part 🙂

Re: 3rd Gen Heat Link - no lights

Frustratedddd — Sat, 23 Oct 2021 12:43:01 GMT

There you go, get hold of the correct people and your laughing.

Setup/installation is easy, but when you get to pairing, remember yours is not a matched pair anymore. You will have to enter the code found on the left hand fixing screw. You may find if you have a wireless setup the screen freezes, if that happens enter the code, and when you get to the ''Connect', leave for a few minutes, then connect. Wired setups are fine.

Re: 3rd Gen Heat Link - no lights

Frustratedddd — Sat, 23 Oct 2021 12:43:57 GMT

FrascoHurtado and OJ, how you getting on, still waiting or have you called yet?

Re: 3rd Gen Heat Link - no lights

Butch10 — Sat, 23 Oct 2021 18:12:10 GMT

Installed correctly and the new heat link is working perfectly - apart from the fact it won’t connect wirelessly to the thermostat…

I have tried wiring the stat in directly and it works perfectly.
I have also tried every possible reboot and reset of both devices.
Could they have sent me a heat link with a faulty wireless module?