topic Re: Nest App offline thermostat in Nest Thermostats

Nest App offline thermostat

JosieMill — Sun, 27 Nov 2022 20:03:19 GMT

Hi, my Nest app has been connected to the thermostat fine until 3 days ago. It says it's offline but the thermostat is online.

I've uninstalled, reconnected, tested, etc. And again today it's offline.

What other steps could I take to resolve?

Many thanks

Re: Nest App offline thermostat

Jhonleanmel — Thu, 01 Dec 2022 22:01:39 GMT

Hi JosieMill,

Thanks for posting.

A few questions: other than the app showing it as offline, are there other issues with the Nest Thermostat not functioning as expected? Is this issue isolated on the app only?

Best,

Mel

Re: Nest App offline thermostat

Jhonleanmel — Mon, 05 Dec 2022 17:39:36 GMT

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

Re: Nest App offline thermostat

Jhonleanmel — Tue, 06 Dec 2022 17:43:52 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel