topic Re: Critical Notifications in Nest Thermostats

Critical Notifications

therapizer — Mon, 28 Nov 2022 17:55:04 GMT

I am trying to set my Nest ap on my iPhone to allow for critical drops in temperature while I am away. Once through the Settings to Notifications, nothing is listed for me to select other than, Nest Home Report....which isn't what I need. Please advise. Thanks!

Re: Critical Notifications

EdwardT — Sat, 03 Dec 2022 02:48:42 GMT

Hi therapizer,

Thanks for reaching out. If the room temperature drops below or above the set Safety Temperatures, and your Nest thermostat automatically starts heating or cooling, you’ll get a notification sent to your phone, as well as a message in the Nest app or an event in the Home app’s Feed. Once temperatures return to normal levels, another notification will let you know. You can also click on this link to learn more about this.

Thanks,

Edward

Re: Critical Notifications

EdwardT — Tue, 06 Dec 2022 02:54:57 GMT

Hi therapizer,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Critical Notifications

therapizer1 — Tue, 06 Dec 2022 21:26:04 GMT

Thanks Edward....I'm stuck on the word, "and." "....above the Set Safety Temperatiures, AND.... If the heating system goes down and needs professional assistance....the Nest thermostat will be unable to start heating. Will I get a notification even if that occurs? Thanks very much!

Re: Critical Notifications

EdwardT — Wed, 07 Dec 2022 22:38:26 GMT

Hi therapizer1,

Thanks for the response. You’ll receive an alert if Google Nest has identified a time when your heating system didn’t appear to be working. It identifies heating failures by monitoring changes in your indoor temperature while your system is heating. If those changes are different than what Google Nest expects, you'll be receiving an alert. You can click on this link to learn more about this.

Thanks,

Edward

Re: Critical Notifications

EdwardT — Mon, 12 Dec 2022 22:16:18 GMT

Hi therapizer1,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Critical Notifications

EdwardT — Tue, 13 Dec 2022 22:19:12 GMT

Hi therapizer1,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward