topic Re: Heatlink is dead in Nest Thermostats

Heatlink is dead

Otna — Thu, 08 Dec 2022 19:21:57 GMT

Hi, new to this group. My heat link has died with a H72 error code showing on the thermostat. I've no poelwer going to the heatlink as there are no led lights showing. I've checked all fuses and all is working.

Is there a way of bypassing this so I can get heat and hot water into the house until a replacement comes?

Re: Heatlink is dead

AlexD — Fri, 09 Dec 2022 14:45:32 GMT

Thanks for reaching out to us here @Otna . I would be happy to try and assist.

It is great to hear you already checked the fuses, that is the first thing we want to do. If it all looks good with them, try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it.

Re: Heatlink is dead

AndaD — Mon, 12 Dec 2022 14:48:51 GMT

@Otna

Hi there, I was wondering if you had a chance to try the steps above. Let me know, so we can proceed further.

Re: Heatlink is dead

Otna — Mon, 12 Dec 2022 16:11:45 GMT

@AndaD all sorted, I rang nest google and apparently it's a common problem with the heatlink. They sent one out to me and I swapped it over. All is back working again.

Thanks for your help 👍

Re: Heatlink is dead

AndaD — Mon, 12 Dec 2022 16:59:41 GMT

@Otna

This is amazing, I'm really happy to hear that your issue was properly assisted. Is there anything else I can help you with at the moment?

Re: Heatlink is dead

Otna — Mon, 12 Dec 2022 18:37:33 GMT

No all good here. Just need to get reimbursed for the cost!

Re: Heatlink is dead

AndaD — Mon, 12 Dec 2022 18:45:44 GMT

@Otna

That's lovely, perhaps my colleagues have explained to you the whole process and how it works, no?

Re: Heatlink is dead

george_t — Thu, 15 Dec 2022 10:35:39 GMT

Hi @Otna. Just checking in, is there anything else I can assist you with at the moment?

Re: Heatlink is dead

DragosC — Sat, 17 Dec 2022 10:38:28 GMT

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!