topic Re: Not getting power to the Nest Learning thermostat in Nest Thermostats

Not getting power to the Nest Learning thermostat

NCSC — Sun, 27 Nov 2022 21:44:21 GMT

Trying to determine if the white wire in the picture should actually go to aux as aux is typically brown. Installed everything per the app instructions and getting no power to the new Nest thermostat. Attached a picture for reference. Thanks

Re: Not getting power to the Nest Learning thermostat

EmersonB — Wed, 07 Dec 2022 14:13:49 GMT

Hi NCSC,

Thanks for reaching out. I understand that sometimes wiring configuration is really confusing. In this case, you just have to follow the wiring set up from your old thermostat. To confirm, do you have the second stage of heating or cooling? What type of Nest Thermostat do you have?

Keep us posted.

Regards,
Emerson

Re: Not getting power to the Nest Learning thermostat

Markjosephp — Sun, 11 Dec 2022 16:52:05 GMT

Hi there,

Thanks for assisting, Emerson.

@NCSC, I'm checking back in — how's it going? Still showing no power to your thermostat? I found a helpful article with some troubleshooting steps to follow when your thermostat shows any wiring. Please let us know if that helps, or if the issue still persists.

Best,

Mark

Re: Not getting power to the Nest Learning thermostat

Markjosephp — Mon, 12 Dec 2022 17:01:28 GMT

Hello NCSC,

I'm checking in to make sure that you've seen our response. If you have any further questions or concerns, please let us know before we lock this thread in 24 hours.

Thanks,

Mark

Re: Not getting power to the Nest Learning thermostat

NCSC — Mon, 12 Dec 2022 22:41:49 GMT

Sorry for the delayed reply. I was able to get things resolved via the Nest customer service line. The common was not needed and moved the R wire to the other side. Working properly now.

Re: Not getting power to the Nest Learning thermostat

Markjosephp — Mon, 12 Dec 2022 22:50:57 GMT

Hi NCSC,

Sounds great! Thanks for the update on what you've done to have your concern rectified. It looks like we can consider this one complete, so I will lock the thread in 42 hours unless I can help out with anything else.

Best,

Mark