topic Re: Works with Google Gree+ app Offline in Nest Thermostats

Works with Google Gree+ app Offline

ReeseK — Tue, 15 Nov 2022 08:21:05 GMT

Hey guys! My Gree+ app which is set up using the works with google option in the google home app. Is showing all my air cons as offline. These can be activated using the gree app and show up in the thermostat on the google home app. But I can’t for the life of me, to get them to come back online. They were all working perfectly a few weeks ago. Please help.

Re: Works with Google Gree+ app Offline

Juni — Fri, 18 Nov 2022 22:50:52 GMT

Hi ReeseK,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. A few things: were there any recent changes made before the issue started? What is the make and model of the phone that you are using for your Google Home app? When you use your speaker to control your devices are they working?

You can do a sequential reboot, first unplug your Nest speaker for 30 seconds then do the same thing on your WiFi router to refresh both devices and your WiFi signal.

Let me know how it goes.

Thanks,

Juni

Re: Works with Google Gree+ app Offline

NaturalHigh — Tue, 22 Nov 2022 10:11:12 GMT

Hello,

Same problem here.. i think it happend after update from gree+ app. When I look in settings on app now there is no connection for google assistant..only for Alexa .

Greetings Jurgen

Re: Works with Google Gree+ app Offline

ReeseK — Tue, 22 Nov 2022 11:41:35 GMT

Totally agree! I thought it’s would be an issue with Gree+ can google fox this?

Re: Works with Google Gree+ app Offline

ReeseK — Tue, 22 Nov 2022 11:44:11 GMT

Tried this… no luck. Also deleted the whole house and re added everything also no luck.

Re: Works with Google Gree+ app Offline

NaturalHigh — Tue, 22 Nov 2022 13:30:37 GMT

Maybe google can motivate the people of gree+ to fix this in an update of their app..

I hope so. .

Greetings

Re: Works with Google Gree+ app Offline

NaturalHigh — Wed, 23 Nov 2022 15:38:59 GMT

Believe it or not but .. it is working again for me sinds today .😁

Re: Works with Google Gree+ app Offline

Juni — Wed, 07 Dec 2022 16:48:26 GMT

Hi folks,

@NaturalHigh, I’m glad your issue is resolved now. If you need further help, let me know.

@ReeseK, are you still experiencing the issue? Don't hesitate to reach back if you do.

Thanks,

Juni

Re: Works with Google Gree+ app Offline

ReeseK — Thu, 08 Dec 2022 00:00:02 GMT

Hi Juni,

still having the same issue.

Re: Works with Google Gree+ app Offline

Juni — Thu, 08 Dec 2022 18:08:50 GMT

Hi ReeseK,

Thanks for the information and sorry that you are still experiencing the issue. Since NaturalHigh gave an update that it’s working on his end, could you try to unlink and relink it again and observe if this will work now?

Keep me posted.

Thanks,

Juni

Re: Works with Google Gree+ app Offline

Dan_A — Sun, 11 Dec 2022 20:54:31 GMT

Hi folks,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

Re: Works with Google Gree+ app Offline

Dan_A — Mon, 12 Dec 2022 20:57:39 GMT

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan

Re: Works with Google Gree+ app Offline

ReeseK — Mon, 12 Dec 2022 23:22:23 GMT

Hey Dan this is still not working for me. Any other ideas how to get it up and running?

Re: Works with Google Gree+ app Offline

NaturalHigh — Tue, 13 Dec 2022 08:50:49 GMT

Here everything still working ..did nothing special.. Logged in to gree ,updated google home an it worked.

Friendly greetings Jurgen

Re: Works with Google Gree+ app Offline

Dan_A — Tue, 13 Dec 2022 20:27:19 GMT

Hi folks.

@NaturalHigh, we appreciate the timed info. This may really be with Gree+ already since all this happened after the update.

@ReeseK, since others are working already, and you’ve tried most of the steps. Would it be possible for you to also contact Gree+ support for additional troubleshooting? Our expertise is for Nest speakers and the Home app. If the home app itself has the issue, then all the devices linked to the Home app should also be affected.

Note: the partner themselves manages the URL portal used to link partners in the Google Home app. Issues encountered when linking a partner (home control) should be directed to that home automation partner for support. Partners are expected to support the integration of their products with Google Nest and Home devices.

By the way, before contacting them, it would be helpful if you could do a sequential reboot starting with your Router, followed by your Nest speakers then your phone and see what happens.

Best,

Dan

Re: Works with Google Gree+ app Offline

Juni — Fri, 16 Dec 2022 20:33:47 GMT

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Regards,

Juni

Re: Works with Google Gree+ app Offline

ReeseK — Fri, 16 Dec 2022 23:29:06 GMT

Hey Juno. Woke up this morning! And it was working. It’s a Christmas miracle! Cheers for the help

Re: Works with Google Gree+ app Offline

Juni — Sat, 17 Dec 2022 17:43:41 GMT

Hi ReeseK,

I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.

Thanks,

Juni