topic Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not. in Nest Thermostats

Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

CJK860 — Wed, 20 Oct 2021 20:05:16 GMT

First, I spoke with Google Nest support about this issue and as expected, they put me on hold for 5 minutes to research the issue and hung up on me. That seems to be a trend in customer service these days.

But anyway, So i can use Alexa to control all aspects of the Nest Learning Thermostat. I can turn it on, i can change the temperature, but when I ask it to turn off the heat, it does not. The Nest app shows it as off, Alexa thinks it's off, but the thermostat on the wall is clearly on and set to whatever temperature it should be and it's lit orange indicating the furnace is running. It never used to do this and use to work fine.

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

Tuellmom — Wed, 20 Oct 2021 23:44:02 GMT

You might want to reset the Nest thermostat. Sometimes that will fix the issue. If it doesn't, try to call Nest again. You can also try these links: https://diy.stackexchange.com/questions/136596/nest-thermostat-gen-2-won-t-turn-off-furnace

https://support.google.com/googlenest/answer/9235232?hl=en

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

CJK860 — Sat, 23 Oct 2021 23:17:16 GMT

Thanks. I tried that and didnt work. Not sure what changed, it used to work.

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

Dlee — Fri, 29 Oct 2021 10:10:55 GMT

This also happened recently with my thermostat. Even the Nest app will say “OFF” but the thermostat will still be on. You have to manually turn on heat/cold then hit off in the nest app for the thermostat to turn off.

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

Ahfmca — Sun, 31 Oct 2021 15:38:44 GMT

i have the same problem after all was working fine for a long time, all of a sudden alexa cannot turn off heat eventhough app says its off but thermostat shows its on! Resetting did not work. BTW Alexa can turn on thermostat just does not turn it off!! strange!

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

Dlee — Mon, 01 Nov 2021 15:09:49 GMT

It was the update on the 10/25 to 6.2-22 is where I started to notice the problem. If you search the latest update on the Nest website they don’t even have that version documented…. I’m thinking they took the patch off knowing there are issues. Hopefully they create a patch to fix it soon.

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

Ahfmca — Mon, 01 Nov 2021 15:52:16 GMT

After trying everything I decided to order a new thermostat, will see if that is the problem causing this issue. If its a patch I should still have same problem, will let you know! thx

PS did not bother calling customer service, could not be bothered talking to some idiot in India trying to convince me nothings wrong with the thermostat!

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

Daysprung — Tue, 02 Nov 2021 23:36:44 GMT

I have been having same problem the last week or so...

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

Hobo1512 — Thu, 04 Nov 2021 00:12:40 GMT

Same exact problem here.

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

Gnestuser — Thu, 04 Nov 2021 13:49:54 GMT

I too am having the same problem.

I've done a reset of the thermostat, the app, the Alexa app. Removed accounts, re-added accounts, etc... None of those fixed the problem.

I did notice it started happening recently after the latest patch. Please fix!

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

CJK860 — Thu, 04 Nov 2021 13:59:34 GMT

what ticks me off is I trusted the science when i thought the furnace was off and opened all the windows on a warm enough day. I come downstairs and the furnace was running for a couple of hours with the windows open. So all that money was flying out the window and I feel i should be compensated for my loss because some developer didn't fully test a patch before deploying it to millions of homes. Someone should be held accountable. Still no word from Google on this.

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

JohnnyDirect — Fri, 05 Nov 2021 17:27:56 GMT

Same Problem here. Any fix yet?

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

Gnestuser — Fri, 05 Nov 2021 18:54:23 GMT

So far none on my side. This problem seems to be prevalent. I hope they are listening!

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

futureshrink — Sat, 06 Nov 2021 00:48:41 GMT

Seriously this is so frustrating!! I literally have to turn off the heat at the thermostat. It no longer responds to the app or voice commands. Fix it!!!

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

Brutherford — Sat, 06 Nov 2021 14:27:12 GMT

You are not the only one! I am experiencing the exact same problem to a T. Please tell me there is a solution. I have tried reinstalling the APP. Factory reset the nest and nothing seems to work.

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

AlexaNest — Mon, 08 Nov 2021 23:05:19 GMT

I too am having this problem.

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

Rickflix — Tue, 09 Nov 2021 06:05:19 GMT

I just spent hours between Nest and Alexa, establishing that the problem was an Alexa issue, and cycling through chat with 6 or 7 useless Alexa customer service reps. Reset everything, uninstalled and reinstalled both Nest and Alexa apps, all with no solution. Every time they sent me to reset something, I return to the chat with somebody new who needs to review the previous chat and asks the same questions. All of this with no solution at all. Customer service hell.

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

rastajaguares — Tue, 09 Nov 2021 17:42:17 GMT

I have the same problem and dont think its Alexa related, hope google figures this out soon cause its very annoying

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

jobear — Tue, 09 Nov 2021 20:19:53 GMT

Same problem here

Re: Alexa TURN OFF THE HEAT! ...'the heat is off'... but it's not.

Fofer — Wed, 10 Nov 2021 18:56:16 GMT

Thanks for reporting this. Same issue here. Crazy! This is major. I wasted all this time troubleshooting and resetting, and nothing worked.

If this doesn't get fixed in the next week or two I'm getting rid of my Nest gear. What a joke.