topic Re: No energy usage data on nest thermostat in Nest Thermostats

No energy usage data on nest thermostat

Matilda4060 — Tue, 06 Dec 2022 00:27:32 GMT

As above, I have no energy usage data on my nest thermostat going back weeks. I need to know how long my boiler is operating each day which is why I bought the nest in the first place!

Re: No energy usage data on nest thermostat

Jhonleanmel — Fri, 09 Dec 2022 20:49:14 GMT

Hi Matilda4060,

Your Google Nest thermostat’s Energy History records how often and for how long your system has run over the last 10 days. Energy History shows you how to make smart choices about your schedule and temperature preferences.

Check this guide on how to view your Energy History records in different ways.

Best,

Mel

Re: No energy usage data on nest thermostat

Matilda4060 — Fri, 09 Dec 2022 21:00:02 GMT

Thanks Mel, I am aware of this. Mine has been fine since it was installed a year ago but for the last 10 days I’ve been getting no usage history at all, just ‘no usage’ messages.

Re: No energy usage data on nest thermostat

Jhonleanmel — Sat, 10 Dec 2022 01:34:57 GMT

Hi Matilda4060,

I'm sorry to hear that you're still having an issue with your Nest thermostat’s Energy History records. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

Re: No energy usage data on nest thermostat

EdwardT — Tue, 13 Dec 2022 02:41:14 GMT

Hi Matilda4060,

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

Re: No energy usage data on nest thermostat

EdwardT — Fri, 16 Dec 2022 03:02:26 GMT

Hi Matilda4060,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward