topic Re: Thermostat to Nest App Connection in Nest Thermostats

Thermostat to Nest App Connection

gnsjag — Tue, 06 Dec 2022 15:20:36 GMT

I have had multiple Nest Thermostats and have never had a problem with it connecting to my app. It installed great, wifi is working, have reset the thermostat multiple times and it still won't connect to the app.

Frustrating to say the least

Re: Thermostat to Nest App Connection

EdwardT — Sat, 10 Dec 2022 01:29:27 GMT

Hi gnsjag,

Thanks for reaching out. I'm sorry to hear that you're having an issue with connecting your Nest Thermostat. I'd love to know more about this and I have a few questions:

What type of Nest Thermostat do you have?
What device are you using to set it up?
What message are you getting when it fails to connect?

Looking forward to your response.

Thanks,

Edward

Re: Thermostat to Nest App Connection

EdwardT — Tue, 13 Dec 2022 01:35:09 GMT

Hey gnsjag,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Thermostat to Nest App Connection

EdwardT — Wed, 14 Dec 2022 01:39:32 GMT

Hi gnsjag,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward