topic Re: My Nest Thermostat in Nest Thermostats

My Nest Thermostat

Stephenlapera — Wed, 07 Dec 2022 16:37:52 GMT

Thermostat is connected to Wi-Fi but google home app is saying it is offline. Says this happen 19 hours ago.
what’s the fix?

Re: My Nest Thermostat

Jake — Mon, 12 Dec 2022 20:21:54 GMT

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: My Nest Thermostat

Jake — Thu, 15 Dec 2022 18:25:35 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: My Nest Thermostat

Stephenlapera — Thu, 15 Dec 2022 20:58:11 GMT

Thanks for following up.
everything is good. Had to remove and reinstall the thermostat to my Wi-Fi

Re: My Nest Thermostat

Jhonleanmel — Thu, 15 Dec 2022 22:17:48 GMT

Hey there Stephenlapera,

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Best,
Mel