topic Very disappointed Nest Support in Nest Thermostats

Very disappointed Nest Support

unhappyNestcust — Sat, 17 Dec 2022 18:50:06 GMT

I'm very disappointed in Nest support. I have many Nest devices. Two nest thermostats. One stopped working all of sudden after working fine for two years.

Google nest support informed it was hvac wiring issues, hired a contractor and spent money to confirm all wiring was fine. Replaced new nest to test and new device worked fine, Old device was faulty.

After calling back and 30-40 mins the support agent hung up and me and didn't return call with call back number.

I'm being told device is out of warranty, I would expect a $60 device be replaced after 2 years but a $250 device should be replaced and expected to last more than 2 year.

Will look into moving to Amazon smart home products.

Re: Very disappointed Nest Support

Jhonleanmel — Wed, 21 Dec 2022 19:34:40 GMT

Hi unhappyNestcust,

We deeply appreciate you sharing your thoughts and experiences, and we'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

Re: Very disappointed Nest Support

Markjosephp — Sat, 24 Dec 2022 19:40:20 GMT

Hello there,

Thanks for assisting here, Mel.

@unhappyNestcust, I'm checking back in — how's it going? Have you had a chance to fill out the form? Let us know so we can assist you right away.

Regards,

Mark

Re: Very disappointed Nest Support

unhappyNestcust — Sat, 24 Dec 2022 20:04:44 GMT

I filled out the form yes.

Re: Very disappointed Nest Support

Markjosephp — Sun, 25 Dec 2022 18:35:16 GMT

Hello unhappyNestcust,

We got your form; thanks for filling it out. Our team will reach out to you via email anytime soon. Also, please continue the conversation there, as this thread will be locked after 24 hours.

Thanks,

Mark