topic Re: Nest Thermostat in Nest Thermostats

Nest Thermostat

mbrundo — Sat, 10 Dec 2022 18:00:26 GMT

I had 2 thermostats installed yesterday by a technician from my HVAC company. For one, he installed the nest c wire power adapter to the furnace as it is an older system without the c wire. That one is working fine. On the other, for some reason, he did not install the c wire adapter and while it is working I am getting the N261 error message and when I go to the settings it shows the c wire as grayed out. What should I do considering it is working fine?

Re: Nest Thermostat

Jhonleanmel — Wed, 14 Dec 2022 19:18:56 GMT

Hi mbrundo,

On the Nest thermostat, E297, N260, or N261 errors may be present before the correct installation of the Nest Power Connector. Your thermostat needs a C wire

Check this link for the steps covering the following help codes: E1, E297, N261, N260.

Best,

Mel

Re: Nest Thermostat

EmersonB — Sat, 17 Dec 2022 21:58:27 GMT

Hi folks,

@mbrundo were you able to read and check the link that Mel has shared above? In case you have an update, you know where to find us.

Thanks for lending a hand, Mel.

Regards,
Emerson

Re: Nest Thermostat

EmersonB — Tue, 20 Dec 2022 14:25:14 GMT

Hi mbrundo,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,
Emerson