topic Heat link stopped working in Nest Thermostats

Heat link stopped working

Andy7w6w — Sun, 18 Dec 2022 10:09:08 GMT

hi,

Our nest heat link has stopped working. I can't do anything. Not even manual on and off. What do I do??

No lights no the heat link (amber 2.5)

Re: Heat link stopped working

Vladut — Mon, 19 Dec 2022 10:26:38 GMT

Hi there, thank you so much for reaching out. Can you send me a picture of the Heat Link?

Re: Heat link stopped working

george_t — Wed, 21 Dec 2022 10:33:43 GMT

Hi @Andy7w6w. Just checking in, did you manage to read the message from my colleague?

Re: Heat link stopped working

Andy7w6w — Wed, 21 Dec 2022 16:17:32 GMT

Hi, managed to get BOXT to come out and replace the heat link the next day. Known fault with generation 3 heat links. He's replaced 1500 since February 🙈

Re: Heat link stopped working

george_t — Wed, 21 Dec 2022 17:19:48 GMT

I'm glad to hear that you managed to get things back on track. Is there anything else I can assist you with at the moment?

Re: Heat link stopped working

AlexD — Wed, 28 Dec 2022 10:43:09 GMT

If anything else comes up make sure to let us know and open up a new thread. I will go ahead and close this one.