topic Re: Nest 3rd Gen's - Cannot see them in Google Home app even months later. in Nest Thermostats

Nest 3rd Gen's - Cannot see them in Google Home app even months later.

SoundHound — Wed, 23 Nov 2022 22:53:17 GMT

Hi, I have had six 3rd Gen Nest thermostats in my home for a number of years. I had always shunned moving from my Nest login to using Google until recently. I tried migrating my account and that failed with an error. So I removed all my Nests off my Nest account, logged in with my Google account then re-added all the thermostats. According to information here, any Nest devices that I add when logged into the Nest app using my google credentials are supposed to automatically turn up in the Home App. Two months later and still they are not there. I have tried checking room locations match, home matches, creating a new home, adding via Home app (I know doesn't work) factory resetting a Nest then re-adding it to the Nest app but none of that still makes the Nest turn up in the Home App. I have tried to use the support from Google but it is simply the worst on the planet. I sit on Chat ALL day and NEVER move even one place in the queue. I try to use the call back feature for Australia during business hours and yet it tells me try again in business hours. I try using the US call back and I get a non-descript error and it simply resets the help form. I tried posting on the facebook chat and my message sits there alone with no reply. Because I succumbed to moving to google, my Nest report now tells me its going to stop sending me my report as I no longer own any Nests!

Re: Nest 3rd Gen's - Cannot see them in Google Home app even months later.

Jhonleanmel — Wed, 07 Dec 2022 21:40:54 GMT

Hi SoundHound,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

Re: Nest 3rd Gen's - Cannot see them in Google Home app even months later.

Dan_A — Mon, 12 Dec 2022 01:27:27 GMT

Hey there,

We haven't received your form. Have you had a chance to fill it out? Just in case here's the link.

Best,

Dan

Re: Nest 3rd Gen's - Cannot see them in Google Home app even months later.

Dan_A — Thu, 15 Dec 2022 01:30:43 GMT

Hi there,

Do you still need help with your device? If so, kindly fill out this form.

Regards,

Dan

Re: Nest 3rd Gen's - Cannot see them in Google Home app even months later.

Dan_A — Sun, 18 Dec 2022 17:06:30 GMT

Hi SoundHound,

I'll be locking this thread in 24 hours. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Cheers,

Dan