topic Re: 3rd Gen Thermostat battery failure in Nest Thermostats

3rd Gen Thermostat battery failure

ADW1 — Mon, 05 Dec 2022 23:09:39 GMT

Hi,

Recently my 3rd gen thermostat has not been holding a charge (at first the WiFi stopped working, then it fell into a cycle of constantly restarting), either when connected to the base or when charged by USB overnight. After these issues presented, my Heat Link also then died, which Google has since replaced.

The engineer and I suspected that the faulty Heat Link may have been the cause of the issues with the thermostat, but even after its replacement the thermostat still does not hold a charge, so it appears to be a faulty battery issue.

Please could you let me know what the next steps should be to get this sorted out.

Thank you.

Re: 3rd Gen Thermostat battery failure

Vladut — Sat, 10 Dec 2022 08:41:46 GMT

Hi there, thank you so much for reaching out. I apologise for any inconvenience caused by this. Can you please tell me if the display it's on the wall or on a stand?

Re: 3rd Gen Thermostat battery failure

AndaD — Tue, 13 Dec 2022 14:17:22 GMT

@ADW1

I was wondering if you still need our help. Let me know and I'll be happy to assist you.

Re: 3rd Gen Thermostat battery failure

ADW1 — Tue, 13 Dec 2022 17:05:04 GMT

Hi - thank you both for replying. I reached out to customer service directly shortly after creating this, and they have agreed to send out a replacement.

Re: 3rd Gen Thermostat battery failure

AndaD — Tue, 13 Dec 2022 17:15:14 GMT

@ADW1

That's amazing, well hopefully everything is sorted now. Don't hesitate to let me know if you still any additional help as I'm here to provided it.

Re: 3rd Gen Thermostat battery failure

george_t — Fri, 16 Dec 2022 10:47:17 GMT

Hi @ADW1. Just checking in, is there anything else I can assist you with at the moment?

Re: 3rd Gen Thermostat battery failure

Vladut — Mon, 19 Dec 2022 10:41:03 GMT

Hi there, as you haven't replied, we're just gonna go ahead and close the case. Let us know if you need anything else. Have a great day ahead!