topic Re: Unable to connect to WiFi in Nest Thermostats

Unable to connect to WiFi

d080james — Sat, 03 Dec 2022 19:29:35 GMT

Not connecting

Re: Unable to connect to WiFi

anandha — Sat, 03 Dec 2022 20:23:42 GMT

I too have the same issue

Re: Unable to connect to WiFi

EdwardT — Thu, 08 Dec 2022 01:42:55 GMT

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having issues with connecting your Nest Thermostat to your WiFi. I'd love to know more about this and I have a few questions:

What type of Nest Thermostat do you have?
How far is your Nest Thermostat from the router?
What message are you getting when it fails to connect?

Looking forward to your response.

Thanks,

Edward

Re: Unable to connect to WiFi

Johnm20 — Mon, 12 Dec 2022 20:34:45 GMT

Hi Edward - we have Nest Learning

It's 2m from router (all other devices around the house can find router

Message says 'no networks available', even when holding phone with hotspot next to it.

Thanks,

John

Re: Unable to connect to WiFi

EdwardT — Tue, 13 Dec 2022 02:52:35 GMT

Hi Johnm20,

Thanks for the response. To isolate the issue, could you try enabling your phone's hotspot and check if your Nest Thermostat could detect it?

Thanks,

Edward

Re: Unable to connect to WiFi

EdwardT — Fri, 16 Dec 2022 03:03:09 GMT

Hi Johnm20,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Unable to connect to WiFi

EdwardT — Tue, 20 Dec 2022 00:13:54 GMT

Hi Johnm20,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward