topic Re: Nest learning thermostat suddenly wont connect to wifi or stay charged. in Nest Thermostats

Nest learning thermostat suddenly wont connect to wifi or stay charged.

AarBar — Wed, 21 Dec 2022 04:08:59 GMT

Hello,

I have had my nest thermostat since May of this year. It has worked perfectly up until today. Suddenly it cant stay charged on the wall and it won't reconnect to my nest wifi. The voltage and charging readout on the thermostat are within the ranges and the furnace is showing no issues. It just keeps searching for wifi and after about 2-3 hours it dies and I have to charge it. I tried resetting it but that doesn't seem to have worked. It is currently -20 degrees outside and when the thermostat dies the furnace turns off. Please help.

Re: Nest learning thermostat suddenly wont connect to wifi or stay charged.

AarBar — Wed, 21 Dec 2022 13:01:31 GMT

I let the thermostat charge via USB all night. It was warm, so I let it sit for a moment. Wouldn't even turn on when I plugged it into the wall. It has a flashing red light when plugged into the wall.

Re: Nest learning thermostat suddenly wont connect to wifi or stay charged.

AarBar — Wed, 21 Dec 2022 16:10:11 GMT

I have tried all of the solitions i could find on this forum since last night and i have now bought a cheap thermostat and hooked it up. Furnace has been running great for 2 hours and still going. I have entered a warranty ticket now.

Included these pictures in case snyone sees something i was missing.

Re: Nest learning thermostat suddenly wont connect to wifi or stay charged.

Markjosephp — Wed, 28 Dec 2022 17:04:28 GMT

Hello AarBar,

I'm sorry to hear you're having issues with your thermostat not holding its charge, which results in not connecting to the Wi-Fi network. We'd like to take a closer look at this.

Please fill out this form with the needed information and let us know once you're done.

Regards,

Mark

Re: Nest learning thermostat suddenly wont connect to wifi or stay charged.

Markjosephp — Thu, 29 Dec 2022 17:21:50 GMT

Hi there,

We got your form, @AarBar. Thanks for filling it out. Our team will reach out to you via email anytime soon. Also, please continue the conversation there, as this thread will be locked in 24 hours.

Thanks,

Mark