topic Re: Need Nest base replacement in Nest Thermostats

Need Nest base replacement

Jelauri — Sat, 10 Dec 2022 21:54:15 GMT

My town had a power surge and it seems to have compromised my thermostat’s RH connector. The thermostat isn’t reading power where the wire is supplying the appropriate voltage. I’d love to know how to get a replacement as the thermostat itself isn’t defective. I bought it from Lowe’s just about a year ago.

Re: Need Nest base replacement

Jhonleanmel — Wed, 14 Dec 2022 19:15:27 GMT

Hi Jelauri,

I'm sorry to hear that you're still having an issue with your Nest Themostat. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

Re: Need Nest base replacement

EmersonB — Sat, 17 Dec 2022 21:39:22 GMT

Hi folks,

@Jelauri I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Thanks for lending a hand, Mel.

Best,
Emerson

Re: Need Nest base replacement

Jelauri — Sun, 18 Dec 2022 12:47:19 GMT

Hi. I was actually able to replace the system through Costco where I purchased it.
thanks

Re: Need Nest base replacement

Markjosephp — Mon, 19 Dec 2022 14:45:24 GMT

Hello there,

Appreciate the followup, Emerson.

@Jelauri, Thanks for updating us on what you've done to have it replaced. I wanted to ensure you were good to go. How's your thermostat? Please let us know if you still need help.

Regards,

Mark

Re: Need Nest base replacement

Markjosephp — Thu, 22 Dec 2022 17:54:47 GMT

Hello Jelauri,

I'm checking back in — how's it going? Still need our help? Let us know so we can assist you right away.

Regards,

Mark

Re: Need Nest base replacement

Jhonleanmel — Fri, 23 Dec 2022 19:34:28 GMT

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread after 24 hours.

Thanks,
Mel