topic Nest thermostat Auxiliary heat in Nest Thermostats

Nest thermostat Auxiliary heat

Ilj1314 — Fri, 23 Dec 2022 21:30:43 GMT

I have a nest learning thermostat with a heat pump outside and a furnace inside. I’m not able to get the AUX heat to come on when it is below a certain temperature outside. I have tried to change the settings and it only comes on when it is set 10 over what the current indoor temperature is. I have turned on the nest sense heat pump balance to max comfort. The Nest sense heat pump balance was turned off and the auxiliary heat lockout was set to 40. It still doesn’t turn on either was when it is just a few degrees to warm up. It is currently 0 outside and it is taking my heat pump 25 mins to warm the house 1 degree. I have called and spoke to support and their suggestion was to take the wire out of the heat pump and leave it until I want to use it again.

Re: Nest thermostat Auxiliary heat

MrRad — Sat, 24 Dec 2022 03:41:51 GMT

I have a similar issue. In the app setting under equipment change it to use alt heat always.

Re: Nest thermostat Auxiliary heat

Ilj1314 — Sat, 24 Dec 2022 03:48:37 GMT

I unfortunately do not have that as an option.

Re: Nest thermostat Auxiliary heat

MrRad — Sat, 24 Dec 2022 03:50:52 GMT

open the nest app and lick your home thermostat icon that shows the temp. then click the gear icon on the top right. scroll down to equipment, then the first option should be dual fuel. click it and drag it all the way to the right.

Re: Nest thermostat Auxiliary heat

Ilj1314 — Sat, 24 Dec 2022 03:52:46 GMT

That is not what mine says. It has doesn’t have any setting to change under equipment. I don’t think mine is dual fuel either.

Re: Nest thermostat Auxiliary heat

MrRad — Sat, 24 Dec 2022 03:57:10 GMT

go to your nest thermostat and go to setting then equipment, see if you see dual fuel there. You should have dual fuel cause you have the same setup as me. Then change it there to always.

Re: Nest thermostat Auxiliary heat

Ilj1314 — Sat, 24 Dec 2022 03:58:21 GMT

Re: Nest thermostat Auxiliary heat

MrRad — Sat, 24 Dec 2022 04:01:06 GMT

do it on the actual thermostat.

Re: Nest thermostat Auxiliary heat

EdwardT — Thu, 29 Dec 2022 02:45:40 GMT

Hi folks,

@MrRad, thanks for the help!

@Ilj1314, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

Re: Nest thermostat Auxiliary heat

Ilj1314 — Thu, 29 Dec 2022 16:12:12 GMT

I don’t have the setting the other guy was talking about. I had to take the wire out of o/b and move the aux wire to w1. I never could get the settings to change it automatically.

Re: Nest thermostat Auxiliary heat

EdwardT — Thu, 05 Jan 2023 03:34:25 GMT

Hi Ilj1314,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Nest thermostat Auxiliary heat

Jhonleanmel — Mon, 09 Jan 2023 18:54:21 GMT

Hey there Ilj1314,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Mel