topic Re: Nest thermostat not connecting during setup in Nest Thermostats

Nest thermostat not connecting during setup

Ws2945 — Wed, 07 Dec 2022 03:52:27 GMT

Hi there,

The below has been tested on 3 different thermostats and 3 different devices. The same occurs for each.

everything is wired up and I have gone through the setup process until it goes to connect the device to the app. The screen on the thermostat says complete on the app and scrolls through a few different languages. At this point it either says can’t connect or something went wrong and the options are try again, learn more and exit setup.

I have the following to remedy and nothing has worked.

Reset thermostat by removing batteries for 5 mins
created a new home space in the home app.
reinstalled the app and attempted setup via 3 different devices.
turned off Wi-Fi on devices.
tried connecting the thermostat when detached from the wall: this is the closest I got, it asked me what wires I had, allowed me to run a test and then first told me there might not be enough power in the batteries (I changed and tried again, then on all other attempts connected then immediately sent me back to the Home Screen as if I hadn’t set anything up.

please help, google suggested defective units but I find that hard to believe with 3 units all from different places.

please help!

Re: Nest thermostat not connecting during setup

Jake — Wed, 14 Dec 2022 20:17:26 GMT

Hey there,

Sorry for the late reply. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Nest thermostat not connecting during setup

Ws2945 — Wed, 14 Dec 2022 21:00:54 GMT

That’s not really helpful no. I am still in the setup phase while that article seems to be focused on Wi-Fi issues

Re: Nest thermostat not connecting during setup

Jake — Thu, 22 Dec 2022 20:08:06 GMT

Hey there,

Are the devices all connected to the same Wi-Fi as the mobile device you are using? Do you happen to know if you have a dual-band network? Nest products can't connect to 5GHz. Most times, if you are having trouble connecting the device to the app, it has to do with the Wi-Fi. Here is an article with more details on how to set up your device.

Best regards,

Jake

Re: Nest thermostat not connecting during setup

EmersonB — Mon, 26 Dec 2022 20:43:49 GMT

Hello folks,

@Ws2945 how's it going with your Nest Thermostat? We would appreciate it if you could share with us the information we're asking above. So that we could take a closer look and assist you further.

I appreciate the help, Jake.

Thanks,
Emerson

Re: Nest thermostat not connecting during setup

AbigailF — Wed, 28 Dec 2022 01:50:03 GMT

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Abi