topic Re: Nest not powering on in Nest Thermostats

Nest not powering on

DJCarl — Sat, 17 Dec 2022 12:13:16 GMT

I just installed a nest learning tstat and it won’t power on. I connected it to usb charger over night and it still doesn’t turn on. I tried to reboot but after 10 seconds the screen still doesn’t light up. Do I have a defective unit? Shouldn’t it power up even when not connected to the wall? Any help is greatly appreciated

Re: Nest not powering on

Houptee — Sat, 17 Dec 2022 13:49:39 GMT

It needs to be on the base to power up but read this info:

https://support.google.com/googlenest/answer/9233319#zippy=

Re: Nest not powering on

DJCarl — Sat, 17 Dec 2022 14:24:45 GMT

@Houptee I’ve had it on the base as well. The display doesn’t go on. That’s why I pulled it off to charge. Even if my wires are wrong at this point if it’s charged the display should go on correct?

if I hold down to reboot it seems like it reboots but the display never goes on and I don’t get the home screen

Re: Nest not powering on

Houptee — Sat, 17 Dec 2022 23:21:47 GMT

What wires do you have connected to the base?

Can you post a pic.

Do you have a Rc and a Rh wire or only one of the R wires?

And do you have a C wire connected?

Re: Nest not powering on

DJCarl — Sat, 17 Dec 2022 23:25:46 GMT

Y, G, Rc for AC

R W for heat zone 2.
I connected one of the extra wires to C on the AC unit in the attic.

I spoke with nest help and they said that I should atleast get the Google logo when I try to power on so they are saying the unit is defective.

Re: Nest not powering on

Houptee — Sat, 17 Dec 2022 23:33:55 GMT

I thought maybe you had a dead short or tried to jumper the reds together.

Never use any jumper wires on these new smart Tstats.

Hopefully you can return that Nest to the place of purchase. If they send you one under warranty I have read on this forum that you will get a refurbished unit.

Re: Nest not powering on

DJCarl — Sat, 17 Dec 2022 23:36:39 GMT

Thank you for your help. I ordered from a store so hopefully I’ll just get a new unit. I’ll keep you posted if that fixes it

Re: Nest not powering on

Markjosephp — Tue, 20 Dec 2022 20:37:50 GMT

Hello there,

Thanks for helping, @Houptee.

@DJCarl, I wanted to ensure that everything was covered here. How's it going? Were you able to get your new Nest Thermostat? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Mark

Re: Nest not powering on

EdwardT — Sat, 24 Dec 2022 00:14:05 GMT

Hi DJCarl,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Nest not powering on

aatienza — Tue, 27 Dec 2022 01:23:24 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Nest not powering on

DJCarl — Tue, 27 Dec 2022 01:28:06 GMT

@aatienzayes I’m waiting for the exchange process. The new tstat has shipped and I’m just waiting for it.

Re: Nest not powering on

aatienza — Tue, 27 Dec 2022 04:55:33 GMT

Hey DJCarl,

That's great to hear! Let us know if you have other questions, we're here to help.

Thanks,

Archie

Re: Nest not powering on

DJCarl — Wed, 28 Dec 2022 01:35:16 GMT

Thank you everyone for the help. The device was defective. Got the new one and it powered on and displayed the Google logo. Hooked it up and it works as it should. Thank you all!

Re: Nest not powering on

aatienza — Wed, 28 Dec 2022 05:22:35 GMT

Hey DJCarl,

That's good to hear! Let us know if you have other questions as I'll be locking the thread after 24 hours.

Thanks,
Archie