topic Re: Can't turn off home/away assist. in Nest Thermostats

Can't turn off home/away assist.

Honu143 — Mon, 19 Dec 2022 14:56:27 GMT

Hi all, Is there a way to turn off "Home and Away assist"? I'd like to continue using scheduling w/o the Nest needing to detect whether I'm here or not.

BTW: I've already de-actived the phone sensing setting to trigger home and away. I left the motion detection on to turn on the Nest screen display. Now, after a few hours it thinks I'm away until I stand in front of the Nest. Thanks for any help!

Re: Can't turn off home/away assist.

Jhonleanmel — Thu, 22 Dec 2022 19:31:26 GMT

Hi Honu143,

Thanks for posting ― let's get this sorted out.

A few questions: what Nest Thermostat do you have? Check this link to know what thermostat you have. Since when has this been happening?

Best,
Mel

Re: Can't turn off home/away assist.

AbigailF — Thu, 29 Dec 2022 06:40:26 GMT

Hey folks,

Thanks for lending a hand, @Jhonleanmel.
@Honu143, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Re: Can't turn off home/away assist.

AbigailF — Sun, 01 Jan 2023 05:13:34 GMT

Hello Honu143,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Cheers,
Abi

Re: Can't turn off home/away assist.

Honu143 — Sun, 01 Jan 2023 18:35:05 GMT

Hi, Sorry, I didn't see that there were any replies. I have the basic Nest thermostat. I'm not sure exactly when the problem started but I don't think it was happening until probably a week before I posted my question. Thanks!

Re: Can't turn off home/away assist.

AbigailF — Mon, 02 Jan 2023 19:50:53 GMT

Hi Honu143,

Thanks for the update. Give these steps a try:

Open the Nest app.

Tap Settings.

Select Home/Away Assist.

Choose What decides if you’re home.
Toggle off all the options.

Let us know if that helps with the issue. We'll wait for your update.

Regards,
Abi

Re: Can't turn off home/away assist.

EmersonB — Thu, 05 Jan 2023 21:10:02 GMT

Hello everyone,

@Honu143 I'm dropping by to ensure that everything is covered here. Were you able to perform the steps shared above? If so, how did it go?

I appreciate your help, Mel and Abi.

Best,
Emerson

Re: Can't turn off home/away assist.

Honu143 — Thu, 05 Jan 2023 22:12:58 GMT

It appears so. Gotta say, I really like being able to adjust the thermostat from my phone so easily - now that I'm learning how the ins and outs. Thanks!

Re: Can't turn off home/away assist.

EmersonB — Fri, 06 Jan 2023 22:59:57 GMT

Hello Honu143,

Thanks for getting back to us. It's good to hear that you now know how to navigate the app with your Nest Thermostat. Let us know if you have more questions in mind.

Regards,

Emerson

Re: Can't turn off home/away assist.

aatienza — Thu, 12 Jan 2023 22:12:33 GMT

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

I appreciate the help, everyone.

Thanks,

Archie