topic Re: Need to schedule heating for less than an hour in Nest Thermostats

Need to schedule heating for less than an hour

Mcgill — Mon, 31 Oct 2022 08:19:23 GMT

Please reduce the arbitrary minimum 60 minutes between adjacent temperatures in the schedule.

Many people can no longer afford heat their home to a comfortable temperature but must budget their energy expenditure very carefully.

We need to be able to schedule the heating to turn on them off for less than an hour, 15 minute increments ideally and we need a heating boost function ideally for 15 minute increments.

Energy costs are crippling. Please support those who bought your products by providing this functionality we need during these exceptional times.

And please don’t close this post down quickly, we need to hear from people worldwide with their insights.

Re: Need to schedule heating for less than an hour

EdwardT — Fri, 04 Nov 2022 00:52:36 GMT

Hi Mcgill,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Check out this link on how to file feedback.

Thanks,

Edward

Re: Need to schedule heating for less than an hour

Mcgill — Fri, 04 Nov 2022 08:57:13 GMT

Hi Edward,

May I ask why do you want to close this thread so quickly?

Re: Need to schedule heating for less than an hour

Mcgill — Fri, 04 Nov 2022 09:02:55 GMT

Hi Edward,

Your reply is very much a non-answer.

It's looks like something you cut and paste onto every enquiry.

How do us users get past your gate keeping and actually get some small improvements?

Mcgill

Re: Need to schedule heating for less than an hour

Mcgill — Fri, 04 Nov 2022 09:19:25 GMT

Hi Edward, Below we see Garrett saying he was going to pass on some of the feature requests that 7 members wanted. Could you find out the progress of the requests please?

‎11-16-2021 08:43 AM

Hey folks,
I have sent this feedback to the appropriate team as a feature request and I appreciate you providing us with the feedback. At this time I will be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS

Re: Need to schedule heating for less than an hour

Jeff — Fri, 04 Nov 2022 17:06:15 GMT

Hi McGill,

The feedback process is a really important part of product development for our internal teams. While we don't have access to the insights on how the decisions are made on what features will be included in feature updates, I can reassure you that all the feedback left is considered. You can always stay keyed into the community forums, our social media accounts, and the blog posts to see updates on upcoming and new features. Let me know if you have any other questions I can help with.

Thanks,
Jeff

Re: Need to schedule heating for less than an hour

Mcgill — Fri, 04 Nov 2022 18:24:41 GMT

Thanks Jeff,

I hear your words. To engender trust and understanding can you give me a recent example of a requested Nest feature being released in software please?

Re: Need to schedule heating for less than an hour

Jeff — Fri, 04 Nov 2022 20:14:33 GMT

Sure, Mcgill.

The Home app for the web is releasing now and it was a highly requested feature. Lots of people were asking for the ability to control their Home accounts from a desktop or laptop computer, and this was a feature the team worked hard to make a reality. A lot of past bug fixes were found and reported by the community and were resolved by compiling feedback reports to find root causes. Some additions to the apps or services are simple things and can be added quickly, but many take time as development roadmaps are laid out pretty far in advance. I can never know what suggestions from the community will make it into future releases, but I do know they help shape the direction of decision making behind the scenes.

Thanks,
Jeff

Re: Need to schedule heating for less than an hour

Jake — Wed, 09 Nov 2022 21:36:59 GMT

Hey there,

I wanted to check in and see if you managed to see Jeff's post. Please let me know if you have any questions from here as I will be locking the thread in 24 hours.

Best regards,
Jake

Re: Need to schedule heating for less than an hour

Mcgill — Wed, 09 Nov 2022 22:37:03 GMT

Dear Jake,

It doesn’t take many interactions here to realise these mis-directions are a wall of molasses.
Do your job. Close the thread up so the complaints get granulised.
We all realise this is a shame for those that have skin in the game.
6 Nest Cameras, 8 Nest Protects, 3 Nest Thermostats. 2 Nest Hello’s.

Over and out.

Re: Need to schedule heating for less than an hour

Ian1 — Thu, 17 Nov 2022 22:47:16 GMT

Typical Google response, give a bs reply, ignore and shut down

Re: Need to schedule heating for less than an hour

Mcgill — Thu, 17 Nov 2022 22:56:21 GMT

Yep. It’s so Drone like.
The Nest products were truly innovative and very well made, probably Engineering led. I’m amazed the Marketeers think they are cleverer than the buying public, but that’s how empires fold.

Re: Need to schedule heating for less than an hour

Petro1 — Thu, 29 Dec 2022 13:17:16 GMT

Absolutely agree, the Nest Thermostat scheduling needs the ability to do less than an hour at once. Please take this feedback!! 1/2 hour and 45 minute intervals would be excellent!!

Re: Need to schedule heating for less than an hour

Jhonleanmel — Tue, 03 Jan 2023 18:29:23 GMT

Hi everyone,

We deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. We hope we can change your mind in the future.

For now, sending a feedback through this link is a way for us to collect user requests for a specialized team to check.

Thanks,

Mel

Re: Need to schedule heating for less than an hour

Mcgill — Tue, 03 Jan 2023 21:59:34 GMT

Mel,

When people read your reply it seems helpful, but it's not, no, since the link takes you to a page with platitudes to submit via the Google Home App.

Most people would think it could be part of your job do this for us! Actually helpful, is it possible to try, instead of asking us to vacuously submit yet again.

Like most Purchasers of Nest, we use the great Nest App not the clunky Google Home App.

I suggest your processes are never used for anything actually important.

Lets improve together.

Regards

McGill

Re: Need to schedule heating for less than an hour

Jhonleanmel — Wed, 04 Jan 2023 17:42:41 GMT

Hi Mcgill,

We appreciate your concern. It may seem that this link does not do anything on the spot, but our team collects these feedback and feature requests and thoroughly review them. We also use that link to hear what our customers want and need and use these information to improve our products for our customers to enjoy.

Best,

Mel

Re: Need to schedule heating for less than an hour

Mcgill — Wed, 04 Jan 2023 17:46:09 GMT

Hi Mel,

Don't the Team read these?

Regards

McGill

Re: Need to schedule heating for less than an hour

Jhonleanmel — Thu, 05 Jan 2023 17:37:21 GMT

Hi Mcgill,

We definitely hear you and cater to all our customers concerns.

Best,

Mel

Re: Need to schedule heating for less than an hour

Jhonleanmel — Mon, 09 Jan 2023 19:44:57 GMT

Hey there Mcgill,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: Need to schedule heating for less than an hour

Jhonleanmel — Tue, 10 Jan 2023 19:50:18 GMT

Hi Mcgill,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel