https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-Nest-learning-thermostat-won-t-connect-to-my-Nest-App/m-p/327611#M69733 <P>My Best learning thermostat has been connected for several years. About a week ago, it disconnected from my nest App. I have tried everything. I have reset the Nest, reset it to factory, reset modem and router, but I keep getting the same error, TD00014. The Neat thermostat and my device (phone) are in the same Wi-fi. Any help would be appreciated.</P> Wed, 04 Jan 2023 00:19:43 GMT Vassilios 2023-01-04T00:19:43Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-Nest-learning-thermostat-won-t-connect-to-my-Nest-App/m-p/327611#M69733 <P>My Best learning thermostat has been connected for several years. About a week ago, it disconnected from my nest App. I have tried everything. I have reset the Nest, reset it to factory, reset modem and router, but I keep getting the same error, TD00014. The Neat thermostat and my device (phone) are in the same Wi-fi. Any help would be appreciated.</P> Wed, 04 Jan 2023 00:19:43 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-Nest-learning-thermostat-won-t-connect-to-my-Nest-App/m-p/327611#M69733 Vassilios 2023-01-04T00:19:43Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-Nest-learning-thermostat-won-t-connect-to-my-Nest-App/m-p/327835#M69771 <P>You have performed all the normal steps for troubleshooting a TD14 error. &nbsp;When you performed a factory RESET, did the phone link with the thermostat and start then complete the configuration steps? If so, then your thermostat has access to the LAN,,and your PHONE had access to the Nest Thermostat. If you were unable to complete the Nest Setup, then that point to a different problem. &nbsp;<BR /><BR /></P> <P>Ken, The AC Cooling Wizard</P> Wed, 04 Jan 2023 04:20:44 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-Nest-learning-thermostat-won-t-connect-to-my-Nest-App/m-p/327835#M69771 CoolingWizard 2023-01-04T04:20:44Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-Nest-learning-thermostat-won-t-connect-to-my-Nest-App/m-p/331702#M70626 <P>Hello there,</P> <P>&nbsp;</P> <P>Thanks for helping here, Ken.</P> <P>&nbsp;</P> <P><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/288734">@Vassilios</a>, I'm sorry to hear that you're having issues adding your thermostat to the Nest app, and I appreciate all the steps you've taken. I found an <A href="https://goo.gle/39ejGbd" target="_blank">article</A> with some troubleshooting steps for pairing issues. Please let us know if that helps.</P> <P>&nbsp;</P> <P>Regards,</P> <P>Mark</P> Sun, 08 Jan 2023 19:05:46 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-Nest-learning-thermostat-won-t-connect-to-my-Nest-App/m-p/331702#M70626 Markjosephp 2023-01-08T19:05:46Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-Nest-learning-thermostat-won-t-connect-to-my-Nest-App/m-p/334471#M71344 <P>Hi Vassilios,</P> <P>&nbsp;</P> <P>I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.<BR /><BR />Thanks,</P> <P>Mark</P> Wed, 11 Jan 2023 19:27:46 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-Nest-learning-thermostat-won-t-connect-to-my-Nest-App/m-p/334471#M71344 Markjosephp 2023-01-11T19:27:46Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-Nest-learning-thermostat-won-t-connect-to-my-Nest-App/m-p/335500#M71602 <P>Hello Vassilios,</P> <P>&nbsp;</P> <P>It has been a few days since the last reply, and I am going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.</P> <P>&nbsp;</P> <P>Thanks,</P> <P>Mark</P> Thu, 12 Jan 2023 21:08:55 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-Nest-learning-thermostat-won-t-connect-to-my-Nest-App/m-p/335500#M71602 Markjosephp 2023-01-12T21:08:55Z