topic Re: Presence sensing is a joke in Nest Thermostats

Presence sensing is a joke

Ckleinhe — Fri, 16 Dec 2022 12:59:10 GMT

I've read the instructions. Combed the forums. Watched the videos. Tried all the steps.

Presence.

Sensing.

Does.

Not.

Work.

I leave the house and watch the app record my departure. Hours later, the heat is still running. I've been told the same by colleagues and others. Since I got the the thermostat through my utility, I also called them. Their response? "Nobody gets it to work consistently."

Please don't offer advice on fixing it - I've already tried it. But if you are considering buying one for this feature? Don't.

Re: Presence sensing is a joke

EdwardT — Wed, 21 Dec 2022 03:22:40 GMT

Hi Ckleinhe,

Thanks for reaching out. I'm sorry to hear that you're having an issue with the presence sensing feature of your Nest Thermostat. I'd love to know more about this and I have a few questions:

What type of Nest thermostat do you have?
Is it working fine before?
What troubleshooting steps have you done so far?

Looking forward to your response.

Thanks,

Edward

Re: Presence sensing is a joke

eighty666 — Sat, 24 Dec 2022 15:41:56 GMT

it's been broken for 11 months. if you want nest to work you need background scanning on and if you want google home to work you need a app *before* v 2 49 x branches

Re: Presence sensing is a joke

EdwardT — Tue, 27 Dec 2022 01:55:52 GMT

Hi eighty666,

Thanks for the response. Are you also experiencing the same issue or are those workaround working for you?

Thanks,

Edward

Re: Presence sensing is a joke

eighty666 — Tue, 27 Dec 2022 02:32:31 GMT

both of those

Re: Presence sensing is a joke

EdwardT — Thu, 29 Dec 2022 23:33:15 GMT

Hi eighty666,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Presence sensing is a joke

eighty666 — Fri, 30 Dec 2022 05:18:06 GMT

form is also broken. still you spazztastic

Re: Presence sensing is a joke

EdwardT — Wed, 04 Jan 2023 23:15:05 GMT

Hi eighty666,

Thanks for the response. Are you getting any message when you fill out the form? Could you share a screenshot of what you're seeing?

Thanks,

Edward

Re: Presence sensing is a joke

eighty666 — Thu, 05 Jan 2023 09:38:12 GMT

it says "form submission..." *something* in a bubble and vanishes too fast to grab

is it more important you deal with the OPs issue? thousands of your paying customers face this issue...

Re: Presence sensing is a joke

EdwardT — Fri, 06 Jan 2023 22:25:34 GMT

Hi eighty666,

Thanks for the response. By filling out the form, it will create a case and our team would be able to look closer into the issue. Could you try this link instead?

Thanks,

Edward

Re: Presence sensing is a joke

eighty666 — Fri, 06 Jan 2023 22:35:20 GMT

i already have a case. i have had the 3 weeks back and forward with a person that requested i somehow video myself crossing an invisible boundary. now i am in the bit where i get lied to and promised a fix. later the bit where it becomes apparent that the 1000s of users all saying how broken it is are telling the truth and i will be ignored. fully in line with google "support" policy

Re: Presence sensing is a joke

EdwardT — Wed, 11 Jan 2023 01:27:18 GMT

HI eighty666,

I'm sorry to hear about your experience. Could you share the case number of your interaction so we can look closer into this?

Thanks,

Edward

Re: Presence sensing is a joke

eighty666 — Wed, 11 Jan 2023 07:17:58 GMT

*my* experience. this is EVERYBODY's experience. nope. i trust you as far as i could throw you. you will probably delete my account or something. you lot will and do do anything to shut a customer up when the money's been taken. do do. hehe

Re: Presence sensing is a joke

EdwardT — Tue, 17 Jan 2023 06:26:16 GMT

Hi eighty666,

I'm sorry to hear about that. We hope we can make it up to you in the future. Let me know if there's anything else.

Thanks,

Edward

Re: Presence sensing is a joke

Jhonleanmel — Thu, 19 Jan 2023 17:58:19 GMT

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Re: Presence sensing is a joke

Jhonleanmel — Fri, 20 Jan 2023 21:27:53 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel

Re: Presence sensing is a joke

eighty666 — Fri, 20 Jan 2023 22:38:58 GMT

what's the point of this dumb endless cycle of releasing a bad broken untested product > directing users to a forum > only to completely ignore them, fail to address anything at all except a bit of back-patting and then starting over?

our issue still exists. we require assistance with it.