topic Re: Thermostat setup cloud connection error in Nest Thermostats

Thermostat setup cloud connection error

FraserChuck — Mon, 02 Jan 2023 20:51:09 GMT

During initial setup, the application want to create a nest network as I don’t have any other devices. When I try to create it, I am getting a cannot connect to the cloud error message. I have a fine personal gmail. The device is working fine but not connected to anything so no difference currently to my old thermostat

Re: Thermostat setup cloud connection error

Markjosephp — Mon, 09 Jan 2023 17:42:12 GMT

Hello FraserChuck,

I'm sorry to hear that you're having issues adding your thermostat to your account. I'd be happy to take a look into this for you.

Usually this message only appears due to connection issues. To isolate:

What Nest Thermostat model do you have?
What's the make and model of the phone you're using for the setup?
How far is the thermostat from your router?
Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the thermostat?

Please try the troubleshooting steps here and let us know if that helps.

Regards,

Mark

Re: Thermostat setup cloud connection error

Markjosephp — Thu, 12 Jan 2023 18:38:52 GMT

Hey there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

Re: Thermostat setup cloud connection error

Jake — Fri, 13 Jan 2023 18:41:04 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Thermostat setup cloud connection error

FraserChuck — Fri, 13 Jan 2023 21:52:25 GMT

Jake, we got the Nest thermostat linked up. All good for now.

Re: Thermostat setup cloud connection error

Jake — Wed, 18 Jan 2023 19:07:05 GMT

Hey there,

I am glad to hear you are good to go. I am going to go ahead and lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake