topic Re: Nest Thermostat Wifi Connectivity Issues in Nest Thermostats

Nest Thermostat Wifi Connectivity Issues

buckjw — Thu, 30 Sep 2021 22:08:52 GMT

I've had 3 different Nest Thermostat units. All of them work fine out of the box and connect to the wifi with no problem. They've all worked fine for some amount of time and then randomly lose their connection to my wifi. They won't reconnect or even find my wifi network. The Nest is the ONLY device (out of dozens) in my house that won't stay connected to the wifi. There are several articles online outlining this issue. Each time, I contact Nest support and they walk me through a series of checks / procedures - standard things like restart the nest, reset the nest, restart the router, remove and re-add the device on the app, check wifi / router settings, etc. - all basic stuff, none of which fixes the issue. Their only response is to send me another thermostat. After dealing with this for over a year and several replacement devices, I asked them to instead issue me a refund, which they won't do. So today, I now have my 4th replacement on the way. I can't believe there is no refund policy after all of this. 4th times a charm, Google?

Re: Nest Thermostat Wifi Connectivity Issues

Jake — Thu, 28 Oct 2021 21:05:55 GMT

Hey buckjw,

I am sorry for the delayed response. I wanted to follow up and ensure you are good to go. Please let me know if you are still having trouble with the device connecting to the Wi-Fi, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Nest Thermostat Wifi Connectivity Issues

Jake — Tue, 02 Nov 2021 18:09:49 GMT

Hey buckjw,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Nest Thermostat Wifi Connectivity Issues

buckjw — Tue, 02 Nov 2021 18:27:41 GMT

Yes, I'm good. I have a replacement which is working (for now).

Re: Nest Thermostat Wifi Connectivity Issues

Jake — Tue, 02 Nov 2021 18:53:13 GMT

Hey buckjw,

Glad to hear you were able to get the issue resolved. With that being the case, I will be locking the thread at this time. If you run into any questions from here, please feel free to create a new post.

Best regards,

Jake