topic Re: App is no longer showing my thermostats in Nest Thermostats

App is no longer showing my thermostats

Dmoirao — Sat, 07 Jan 2023 02:53:38 GMT

I no longer can use the app to control the temperature

Re: App is no longer showing my thermostats

Jhonleanmel — Tue, 10 Jan 2023 17:53:19 GMT

Hi Dmoirao,

Thanks for posting.

A few questions: which app are you referring to, Home app or Nest app? What Nest Thermostat do you have? Check this link to know what thermostat you have.

Best,

Mel

Re: App is no longer showing my thermostats

Dmoirao — Wed, 11 Jan 2023 00:01:35 GMT

The Nest App, Nest learning thermostat.

Re: App is no longer showing my thermostats

Jhonleanmel — Wed, 11 Jan 2023 17:46:41 GMT

Hi Dmoirao,

Thanks for getting back to us. Is the email you used to setup your Nest Learning Thermostat the same one signed in to your Nest app?

Best,

Mel

Re: App is no longer showing my thermostats

EmersonB — Sat, 14 Jan 2023 22:43:30 GMT

Hi everyone,

@Dmoirao how's it going with your Nest Thermostat? We would appreciate it if you could share with us the information we're asking above. So that we could take a closer look and assist you further.

I appreciate the help, Mel.

Regards,
Emerson

Re: App is no longer showing my thermostats

Markjosephp — Mon, 16 Jan 2023 22:30:31 GMT

Hi Dmoirao,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark