topic Re: Use sensor for comfort setting not honored in Nest Thermostats

Use sensor for comfort setting not honored

Cheftyler1980 — Fri, 04 Nov 2022 18:18:03 GMT

Hi there,

When I select a sensor other than the scheduled senor, the Nest app asks:
"Use this sensor for comfort sensing?

Your thermostat will use it until the next scheduled change"

I choose OK and the thermostat switches to that sensor, and begins heating/cooling per the selected temperature and the temperature at that sensor as it should. The problem is, less than 5 minutes later the Nest switches back to the previously scheduled sensor.

What do I need to do to make my thermostat use the temporary sensor until the next scheduled change?

Re: Use sensor for comfort setting not honored

Jake — Wed, 09 Nov 2022 20:32:55 GMT

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article that has some details. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Use sensor for comfort setting not honored

Cheftyler1980 — Wed, 09 Nov 2022 20:42:19 GMT

Hi Jake,

I’m well aware of how to use a different sensor, if you read my post carefully you’ll see I do that. But your article states:

“Note: When the next sensor is scheduled to be active, your thermostat and sensors will automatically switch out of manual mode and back to their set schedule.”

This is not accurate as the active sensor moves back to the scheduled one within 5 minutes without any intervention on my part.

Re: Use sensor for comfort setting not honored

Jake — Thu, 22 Dec 2022 21:20:02 GMT

Hey there,

Sorry for the late reply. I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Use sensor for comfort setting not honored

Cheftyler1980 — Thu, 22 Dec 2022 21:22:19 GMT

Hi Jake, did you read my reply above? You can help me by telling me how I’m using the comfort setting wrong and how I can use it to keep the selected temperature sensor active until the next scheduled switch.

Re: Use sensor for comfort setting not honored

long-tee — Thu, 12 Jan 2023 21:11:28 GMT

I’m having the same problem. The only way I get comfort sensing to work (switching remote sensors off-schedule) is by doing it on the physical thermostat. Switching on the app does not work for me.

Re: Use sensor for comfort setting not honored

Cheftyler1980 — Thu, 12 Jan 2023 21:13:20 GMT

Thanks @long-tee for letting me know that switching on the thermostat itself works.

Re: Use sensor for comfort setting not honored

_ghost_notes — Sun, 05 Mar 2023 21:21:43 GMT

I too am having this issue. As @long-tee states, I can get the request to be honored on the thermostat itself, but not through the app. I wonder if there is a conflict between the Nest app and the Google Home app, since the Home app does not have the same feature to use the sensors as the primary device.