topic Nest thermostat saying Please remove the thermostat from base then reattach in Nest Thermostats

Nest thermostat saying Please remove the thermostat from base then reattach

Kart78 — Sat, 14 Jan 2023 04:56:15 GMT

Nest thermostat saying Please remove the thermostat from base then reattach; blue light circles nest.. I checked the wires are good and old thermostat is working fine for the same connection. All the wires are seated properly. Please help fixing the issue

Re: Nest thermostat saying Please remove the thermostat from base then reattach

voken — Sat, 14 Jan 2023 12:51:34 GMT

I had the same issue y'day. It showed that message for a while. And when that message showed up, I turned off the power at my HVAC and usually it takes a minute or so for Nest to turn off and during this minute or so, that message didn't show up and let me continue with my installation!! Later realized I had the blue and white mixed up which I corrected and it worked fine after that.

Re: Nest thermostat saying Please remove the thermostat from base then reattach

Markjosephp — Tue, 17 Jan 2023 20:09:55 GMT

Hello folks,

Thank you for taking the time to let us know about your inquiries. I'd be happy to take a look into this for both of you.

I appreciate you posting on this thread about what you've done to have your concern rectified, @voken.

@Kart78, I'd love to know more about this. To isolate:

Share with us a picture of your thermostat's wiring.
When did you install the thermostat?
When did the issue begin?

Please give these steps a whirl:

Make sure that the wires are flat on the base.
1. Detach the thermostat from its base and check that the wires lie flat on the base.
Loosen the screws at the base.
1. Use a screwdriver to loosen the screws at the base. This should help if the base is screwed too tightly to the wall.
Check for any visible damage on the 20-pin connector.
Reseat the wires.
1. Turn off the power to the HVAC at the breaker box before touching the wires.
Restart the thermostat.
1. For the Nest Learning Thermostat and Nest Thermostat E: Press and hold the screen for 10 seconds until it shuts down to refresh.
2. For Nest Thermostat 2020, remove the display from its base and take out the batteries for at least 3 minutes before plugging them back in.

Please let me know if that helps, or if the issue still persists.

Regards,

Mark

Re: Nest thermostat saying Please remove the thermostat from base then reattach

Jake — Mon, 23 Jan 2023 18:41:44 GMT

Hey there,

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Nest thermostat saying Please remove the thermostat from base then reattach

Kart78 — Mon, 23 Jan 2023 18:44:38 GMT

Still not connected. Google support tried and said buy new one..

Re: Nest thermostat saying Please remove the thermostat from base then reattach

Jake — Tue, 31 Jan 2023 22:20:08 GMT

Hey there,

I am sorry to hear you were not able to get the issue resolved with support. I know this is not the most ideal situation. Please let me know if you have any other questions from here, as I would be happy to take a closer look.

Best regards,

Jake

Re: Nest thermostat saying Please remove the thermostat from base then reattach

Jake — Fri, 03 Feb 2023 18:58:23 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Nest thermostat saying Please remove the thermostat from base then reattach

EmersonB — Wed, 08 Feb 2023 22:55:31 GMT

Hello everyone,

@Kart78 just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, voken, Mark and Jeff.

Regards,

Emerson