topic Re: Won’t stay powered up.. then Red blinking light in Nest Thermostats

Won’t stay powered up.. then Red blinking light

JPKill70 — Thu, 12 Jan 2023 23:51:31 GMT

Had a new Heating/AC system installed in late August. Nest Learning Thermostat worked great until Mid December. Then started saying I needed to renter Date and Time. After a few weeks of that… it shuts down after a few seconds of display time and starts blinking red. I try to charge directly… but when it says to reattach devise to the unit, it shuts down again and blinks red. I think the device is bad. Looking to get a new one… or looking for help fixing this one. (BTW I never had it connected to any other devices or Wi-Fi)

Re: Won’t stay powered up.. then Red blinking light

EdwardT — Tue, 17 Jan 2023 00:35:28 GMT

Hi JPKill70,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

What type of Nest Thermostat do you have?
How is your Nest Thermostat wired?
What is the power reading of your Nest Thermostat? You can find this information by going to Settings > Technical Info > Power.

Looking forward to your response.

Thanks,

Edward

Re: Won’t stay powered up.. then Red blinking light

EmersonB — Fri, 20 Jan 2023 18:23:49 GMT

Hello everyone,

@JPKill70 how's it going with your Nest Thermostat? We would appreciate it if you could share with us the information we're asking above. So that we could take a closer look and assist you further.

I appreciate the help, Edward.

Best,
Emerson

Re: Won’t stay powered up.. then Red blinking light

Jake — Mon, 23 Jan 2023 18:45:57 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Won’t stay powered up.. then Red blinking light

JPKill70 — Mon, 23 Jan 2023 20:19:25 GMT

Update… I was able to get ahold of customer service and I received a new Thermostat a few days ago… it’s working great. Seems like it was just a defective device.

Re: Won’t stay powered up.. then Red blinking light

EdwardT — Mon, 23 Jan 2023 22:33:25 GMT

Hi JPKill70,

Thanks for the update! I'm glad to hear that everything is working fine. I will be locking this thread in 24 hours. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward