topic Re: Nest cameras disconnect but nest thermostat stays connected. This happens regularly. in Nest Thermostats

Nest cameras disconnect but nest thermostat stays connected. This happens regularly.

Raftery — Sat, 07 Jan 2023 15:28:53 GMT

Lose connection to nest doorbell and indoor cams but thermostat stays connected.

Re: Nest cameras disconnect but nest thermostat stays connected. This happens regularly.

aatienza — Wed, 11 Jan 2023 06:18:16 GMT

Hey Raftery,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. When did it start happening? Did you make any changes to your Wi-Fi network? How far are you cameras from your Wi-Fi router? Are you getting any error messages in the Google Home app? Also, have you tried any troubleshooting steps to fix this? Keep us posted.

Thanks,

Archie

Re: Nest cameras disconnect but nest thermostat stays connected. This happens regularly.

aatienza — Thu, 19 Jan 2023 05:25:25 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Nest cameras disconnect but nest thermostat stays connected. This happens regularly.

aatienza — Fri, 27 Jan 2023 00:02:35 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie