topic Re: Thermostat locked in Nest Thermostats

Thermostat locked

mulligan — Sat, 14 Jan 2023 22:32:17 GMT

Learning Thermostat locked, I don’t have the pin and the app is not installed. Can’t unlock thermostat via app and can’t install app without an unlocked thermostat. Tried manual restart, still locked when it reboots. I’m stuck.

Re: Thermostat locked

Markjosephp — Wed, 18 Jan 2023 21:17:48 GMT

Hello mulligan,

Thanks for reaching out about your Nest Thermostat that can't be unlocked, and I appreciate all the steps you've taken. I'd love to help.

Let's try the steps here:

Remove your thermostat display from its base.
Connect the display to a personal computer (Windows, macOS, or ChromeOS) using a micro USB cable.
Locate and open the folder or icon for the Nest device that should appear on the computer screen.
1. Let us know if the "technicalinfo.plist" file is visible and indicate what OS of the computer you're using.

Please keep us posted.

Regards,

Mark

Re: Thermostat locked

mulligan — Thu, 19 Jan 2023 08:19:49 GMT

Mark, thank you. I will try those steps and report back.

mulligan

Re: Thermostat locked

Markjosephp — Thu, 19 Jan 2023 21:46:31 GMT

Hey there,

Sounds like a plan! Please keep us posted, and I would be glad to know what the result is.

Thanks,

Mark

Re: Thermostat locked

mulligan — Sun, 22 Jan 2023 15:20:06 GMT

Mark,

as advised I have reached the point where technical info.plist is on the screen. The device system type is a 64 bit operating system, running windows 10 home.
Next steps?
Mulligan

Re: Thermostat locked

mulligan — Wed, 25 Jan 2023 22:44:22 GMT

Hey, I’m no nearer to solving this problem and still can’t control my central heating. Please advise.

Re: Thermostat locked

Markjosephp — Sun, 29 Jan 2023 20:53:47 GMT

Hi Mulligan,

I'm sorry for the late reply, and thanks for the update. A manual reset would be the next step so you can reconfigure it, and we'd be happy to take you through it with the help of our upper team.

Please fill out this form and let me know once you're done.

Thanks,

Mark

Re: Thermostat locked

mulligan — Sun, 29 Jan 2023 21:03:46 GMT

Thank you Mark, I have submitted the form.

Re: Thermostat locked

Markjosephp — Sun, 29 Jan 2023 21:55:18 GMT

Hello there,

Thanks for completing the form, @mulligan. We have received it. Soon, a member of our upper team will contact you via email. So please continue the conversation there, as this thread will be locked within 24 hours.

Regards,

Mark