topic w5 error in Nest Thermostats

w5 error

hhartze — Fri, 29 Oct 2021 19:01:45 GMT

Hi there-my Nest (purchased around November 2019) began displaying the Wi-Fi error w5 in the middle of the winter last year. I want to fix it so I can use the Nest remotely and on my phone. I have tried the suggested remedies (reset, restart, update system) but it will not find the network. Assistance please? Thank you! Heidi in Rhode Island

Re: w5 error

Jake — Wed, 22 Dec 2021 19:07:46 GMT

Hey hhartze,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: w5 error

Jake — Mon, 27 Dec 2021 20:43:25 GMT

Hey hhartze,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: w5 error

Jake — Tue, 28 Dec 2021 19:35:35 GMT

Hey hhartze,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake