topic Re: Phone location not recognised in Nest Thermostats

Phone location not recognised

Elderberry — Sun, 03 Oct 2021 09:37:25 GMT

My thermostat doesn't recognise my phone location and keeps turning the heating off because I'm apparently not here. I have been through all the usual settings and permissions and they are all correct. And I am sitting in the house, on the Nest app, and still it tells me that the location for my phone is "not here". Location is working fine for all other apps.

Using the motion sensor on the thermostat would be unreliable for us so I really want it to recognise the presence of my phone (which is a Samsung S9, as it does know). What else can I do?

Re: Phone location not recognised

Jake — Fri, 29 Oct 2021 19:36:56 GMT

Hey Elderberry,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you still have any trouble with your device, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Phone location not recognised

Jake — Tue, 02 Nov 2021 18:43:18 GMT

Hey Elderberry,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Phone location not recognised

Jake — Wed, 03 Nov 2021 21:09:07 GMT

Hey Elderberry,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake