topic Re: Thermostat not working as an assist device in Nest Thermostats

Thermostat not working as an assist device

Jenny29 — Fri, 20 Jan 2023 00:25:35 GMT

I need three thermostats in my house. I connected the first one and it used one of my nest protects as the assisting device. I’ve tried to set up both of the other thermostats and it says that it can’t connect to the assist device which now always defaults to the first thermostat. Is there a way to change the assisting device back to my protect?

Re: Thermostat not working as an assist device

aatienza — Wed, 25 Jan 2023 00:34:19 GMT

Hey Jenny29,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you try these steps and let us know how it goes? Create a new home structure and add your new thermostat there. Check out this link for additional help.

Thanks,

Archie

Re: Thermostat not working as an assist device

Jenny29 — Wed, 25 Jan 2023 13:56:01 GMT

Hi Archie,

setting up a new home is not a solution? I’m trying to get all thermostats on the same home. Do you know how to switch the assisting device? The protects work great at assisting…

Re: Thermostat not working as an assist device

Jenelyn_O — Mon, 06 Mar 2023 18:44:41 GMT

Hi there,

Chiming in — I'm sorry for the delay. I'd love to know more about it: do you receive a specific code about assisting device messages? Could you please check if your Nest Thermostat has 3.8 above battery V? Also, you can try these steps below to troubleshoot issues about assisting devices:

Quit and restart the Nest app or Google Home app.
Restart the mobile device or tablet.
Make sure the assisting device is awake and within pairing distance (maximum of 2 to 3 meters).
Restart the assisting product.
Put the mobile device or tablet on Airplane mode, then turn on Bluetooth and Wi-Fi.
Try a different mobile device or tablet.
Restart the network equipment (router, extender, or modem).
Reset the joining device to defaults.
Test with a mobile hotspot.
Create a new home structure and delete the old home structure.
Pair all devices to the new home structure.

I appreciate your help, Archie.

Best,

Jenelyn

Re: Thermostat not working as an assist device

Jenelyn_O — Thu, 09 Mar 2023 18:58:20 GMT

Hello Jenny29,

How's it going? Did the steps help?

Thanks,

Jenelyn

Re: Thermostat not working as an assist device

Jake — Mon, 13 Mar 2023 17:47:59 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake