topic Re: Moved into home with Nest thermostat in Nest Thermostats

Moved into home with Nest thermostat

Lori4 — Sun, 29 Jan 2023 00:50:25 GMT

I moved into home with Nest thermostat and can't get pin. Everything I've found says go to settings, but settings has an exclamation point inside the wheel thingy and it takes me back to the previous display.

Re: Moved into home with Nest thermostat

Anonymous — Sun, 29 Jan 2023 01:14:02 GMT

Where does the exclamation mark take you? Does it show any error message? If you can't get the pin, if you try to open the thermostat, it will keep on asking for the 4 digit code. Do you have a photo?

Re: Moved into home with Nest thermostat

Lori4 — Sun, 29 Jan 2023 01:16:58 GMT

It just goes back to the main display with the temp on it. I've opened it and scanned the QR code and it just takes me in a circle. I have discovered, since my post, that I was on the Nest app. Do I have to be on the Google Home app?

Re: Moved into home with Nest thermostat

Lori4 — Sun, 29 Jan 2023 01:31:04 GMT

Sorry, no pic, and I'm not home right now.

Re: Moved into home with Nest thermostat

Anonymous — Sun, 29 Jan 2023 03:04:05 GMT

I can't tell actually. What's the exact make and model of your thermostat? If your thermostat has 2 batteries at the back, you'll have to use Google Home, but if it has flashing lights at the top of the display and a metal ring that you can turn, that means you'll have to use the Nest App. So which one do you have?

Re: Moved into home with Nest thermostat

Lori4 — Sun, 29 Jan 2023 03:07:57 GMT

Flashing lights at the top. I don't know the make and model. They didn't leave me any info.

Re: Moved into home with Nest thermostat

Anonymous — Sun, 29 Jan 2023 03:09:01 GMT

I believe you have the Nest learning thermostat. It has this ring that you can turn right? You'll have to use nest app then.

Re: Moved into home with Nest thermostat

Lori4 — Sun, 29 Jan 2023 03:11:03 GMT

Yes. Ok, thanks for that. Any idea how I get into the settings?

Re: Moved into home with Nest thermostat

Anonymous — Sun, 29 Jan 2023 23:34:32 GMT

Press the display, then you can see a bunch of icons, then turn the ring to highlight gear icon/settings. Then press the display again to open settings.

Re: Moved into home with Nest thermostat

Lori4 — Sun, 29 Jan 2023 23:39:41 GMT

It has an exclamation point in the middle of the settings icon and when I press it, it returns to the display.

Re: Moved into home with Nest thermostat

Anonymous — Mon, 30 Jan 2023 02:21:51 GMT

Restart your thermostat then.

Re: Moved into home with Nest thermostat

Lori4 — Mon, 30 Jan 2023 02:38:35 GMT

I.cant.access.settings.so.I.cant.reset.it.

Re: Moved into home with Nest thermostat

Anonymous — Mon, 30 Jan 2023 22:19:46 GMT

Kindly take a photo of what you're seeing with your thermostat. That way we can help you fix your concern. 🙂

Re: Moved into home with Nest thermostat

Jenelyn_O — Thu, 02 Feb 2023 00:03:55 GMT

Hi there,

Thanks for reaching out. I saw your post and wanted to chime in.

@Lori4, Could you please share the information @eveluna asked? It will help us to move forward. You can also try to press and hold the display for 10 secs or until the screen goes black to do a hard restart.

Thank you @eveluna for your help.

Regards,

Jenelyn

Re: Moved into home with Nest thermostat

Lori4 — Wed, 01 Feb 2023 23:55:42 GMT

Thank you! I will try it!

Re: Moved into home with Nest thermostat

Jenelyn_O — Sun, 05 Feb 2023 19:57:46 GMT

Hi Lori4,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Jenelyn

Re: Moved into home with Nest thermostat

Lori4 — Sun, 05 Feb 2023 20:05:08 GMT

Thanks for checking in. As I mentioned, I'm in the process of moving and I'm out of town from the house right now, it will probably be 1-2 weeks before I get back over there, I will definitely t try this though and let you know.

Re: Moved into home with Nest thermostat

Jenelyn_O — Wed, 08 Feb 2023 21:10:17 GMT

Hi Lori4,

I understand. No worries! I'll keep this thread open until you have a chance to be with your thermostat. Also, here are the steps that you need to take whenever you're ready:

Press and hold the thermostat display for 10 secs or until it goes black.
After the thermostat's back on, check if you'll be able to go to the settings.
If the issue persists, use a Micro USB cable to connect to your thermostat going to your computer.
Check for a file named TechnicalInfo.PLIST

Then, please keep me posted on what operating system your computer is on and if you found the file.

I'll look forward to your response.

Best,

Jenelyn

Re: Moved into home with Nest thermostat

EmersonB — Tue, 14 Feb 2023 20:12:02 GMT

Hello folks,

It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to perform the steps suggested above? In case you have an update, you know where to find us.

I appreciate the help, Jenelyn.

Regards,
Emerson

Re: Moved into home with Nest thermostat

Lori4 — Tue, 14 Feb 2023 20:29:13 GMT

Thanks, I haven't been able to get there yet but I will soon. Thanks for keeping it open.