topic Re: Problem with my termostat ,missing Pin ! in Nest Thermostats

Problem with my termostat ,missing Pin !

IonelaDumitr — Tue, 31 Jan 2023 10:33:00 GMT

Hello,
I recently moved înto another house i have a problem with the thermostat , i don t have acces to the pin and i can t Even restart it , what can i do about it?

Re: Problem with my termostat ,missing Pin !

jtbg — Tue, 31 Jan 2023 12:02:39 GMT

Could you please explain which pin? It might help if you posted some pictures even

Re: Problem with my termostat ,missing Pin !

IonelaDumitr — Tue, 31 Jan 2023 14:22:45 GMT

This pin ..

Re: Problem with my termostat ,missing Pin !

jtbg — Tue, 31 Jan 2023 15:19:19 GMT

Ah! You can unlock the Nest thermostat in one of several other ways.

With the Nest app
Open the Nest app and:

Tap the Nest thermostat you'd like to unlock.
Tap the Settings icon ⚙️ in the top right corner.
Scroll to the bottom of the menu and tap Unlock

With the Home app
Open the Home app and:

tap the name of your Nest thermostat
tap the Settings icon ⚙️
Select Unlock

Note, though, that these both require that you have access to the Nest Home, and/or thermostat is linked to your account (or shared with you).

Re: Problem with my termostat ,missing Pin !

jtbg — Tue, 31 Jan 2023 15:26:41 GMT

Since you just moved in, it might not even be connected to wifi though. In that case, you will need to contact nest support and follow these steps

Re: Problem with my termostat ,missing Pin !

Zouf — Tue, 31 Jan 2023 17:15:34 GMT

Having gone through a set of similar issues in the past (taking over an apartment with a bunch of “smart” devices without any info from the previous occupant), I do think the absence of a reset to factory default without the intervention of Google support is far from great.

Re: Problem with my termostat ,missing Pin !

Jenelyn_O — Thu, 02 Feb 2023 19:02:19 GMT

Hi there,

@IonelaDumitr , I saw your post and wanted to chime in.

To unlock the Nest Learning Thermostat you need to connect it to a computer using a Micro USB cable and check for a file named TechnicalInfo.PLIST. Also, you can try to contact the previous owner for the PIN.

Thanks @jtbg and @Zouf for your help.

Regards,

Jenelyn

Re: Problem with my termostat ,missing Pin !

Jenelyn_O — Sun, 05 Feb 2023 19:12:29 GMT

Hi IonelaDumitr,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

Re: Problem with my termostat ,missing Pin !

Jenelyn_O — Mon, 06 Feb 2023 19:28:46 GMT

Hi IonelaDumitr,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn