topic Re: Heat Link totally dead, what can I do to get fixed quickly (UK) in Nest Thermostats

Heat Link totally dead, what can I do to get fixed quickly (UK)

banouby — Mon, 30 Jan 2023 20:39:12 GMT

My Heat Link has totally died - no lights or any other signs of working.

Thermostat connected, all other power in house ok.

No heating or hot water as a result and 2 kids in a cold house - need sorting urgently.
Can't seem to bypass to use boiler without fixing it.

Re: Heat Link totally dead, what can I do to get fixed quickly (UK)

AlexD — Tue, 31 Jan 2023 10:12:09 GMT

Thanks for reaching out to us here @banouby. I would be happy to try and assist.

If you have not already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it.

Re: Heat Link totally dead, what can I do to get fixed quickly (UK)

UanaC — Fri, 03 Feb 2023 10:24:47 GMT

Hello there! Did you manage to read the message from above?

Re: Heat Link totally dead, what can I do to get fixed quickly (UK)

Paul_R — Sat, 04 Feb 2023 11:17:18 GMT

HI there! Since you haven't replied in a while, I'll need to close this thread. If anything else comes up, feel free to reach out. Have a great day onward!